Director, Client Management

Summary

Join Cedar as a Director of Client Management and become the face of the company to its clients. Build strong relationships with executive stakeholders, drive strategies for partnership expansion, and collaborate with internal teams to execute client strategies. Responsibilities include building strategic relationships with existing clients, owning the strategy for achieving commercial goals, identifying and executing partnership expansion opportunities, serving as an escalation point for client needs, leading business review meetings, creating client champions, and collaborating with internal stakeholders. The ideal candidate will have at least 6 years of experience in account management, sales, business development, or consulting, a proven track record of building VP-level and above relationships with health system partners, and strong communication skills. Cedar offers a competitive salary, bonus, equity, and benefits package, including unlimited PTO, 16 weeks of paid parental leave, and various diversity initiatives.

Requirements

• Minimum 6 years of experience in account management, sales, business development and/or consulting
• Proven track record of building VP-level and above relationships with health system partners
• Experience securing contract renewals and/or expansions
• Strong written and verbal communication skills
• Experience and strong interest in the healthcare tech industry
• Ability to go deep to understand and speak to product capabilities
• Demonstrates a self-starter mentality
• Experience working with several internal stakeholders across departments such as product, engineering, and marketing

Responsibilities

• Build strategic relationships with existing clients at the executive level
• Own the strategy around executing against commercial goals as it relates to your clients
• Identify and execute on partnership expansion opportunities including new products and rolling out Cedar more broadly across an organization
• Serve as an escalation point externally and internally for client needs
• Prepare for and lead regular business review meetings with client stakeholders to discuss performance metrics and highlight opportunity areas
• Create client champions that become Cedar evangelists
• Collaborate with a variety of internal stakeholders to ensure our clients are set up for success

Benefits

• Salary Range*: $110,900 - $145,000
• This role is also bonus and equity eligible
• This role offers a competitive benefits and wellness package
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
• Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally