Director of Client Services

Summary

Join Virtasant, a global cloud services provider, as the Director of Client Services. This leadership role requires building strong client relationships, expanding existing accounts by identifying new business opportunities, and ensuring successful project delivery. You will build your own client portfolio and share in the profits. The position demands experience in consulting or client services, leading teams, and developing customer relationships within the cloud, software development, or technology services sectors. This is a fully remote position with occasional travel required.

Requirements

• Be a native English speaker and writer
• Have 5-10 years of experience in a consulting or client services lead role related to cloud, software development or technology services. You’ve worked with enterprise clients, leading teams of 10 or more people in projects with multiple phases
• Have proven experience in developing customer-stakeholder relationships
• Have experience in solution management, planning, and growing of accounts
• Demonstrate professional and executive presence - be comfortable leading challenging conversations and building relationships with executive-level stakeholders
• Have a well-rounded understanding of the business technology landscape and the ability to have an informed discussion about a wide range of corporate technology initiatives with prospective clients
• Have creativity and experience in developing and shaping solutions and deals that make sense internally and for the customer
• Demonstrate success growing a portfolio by shaping and selling, complex, multi-phase, technology projects to enterprise clients with $2B+ in annual revenue
• Have led or supported revenue generation activities with a successful track record of portfolio growth

Responsibilities

• Build strong, long-lasting relationships with key clients and stakeholders
• Learn and understand a client’s business goals, priorities, and challenges and be able to drive tailored solutions to address customer needs
• Own and be accountable for the delivery of services and outcomes for our clients, ensuring customer success
• Develop and execute on account strategies and growth plans in alignment with company plans, while working with internal teams
• Drive the revenue growth and expansion of existing client accounts through a deep understanding of your customers, navigating client organizations, developing new relationships, and identifying potential opportunities for new business
• Enable, mentor, and coach your account teams to achieve client success

Benefits

• This is a fully remote job
• Share in the profits with no cap