Director, Client Strategy and Growth

Summary

Join Hello Heart as a Growth Leader focused on client renewal and expansion. You will collaboratively develop client growth strategies, work at the forefront of virtual care, and build strong relationships with various teams. Responsibilities include market analysis, relationship management, sales strategy development, revenue retention and growth, and cross-functional collaboration. You will bring market and client feedback to improve products and services. This is a fully remote position reporting to the Chief Client Officer, requiring significant travel.

Requirements

• 10+ years of selling, managing, and servicing clients, with a focus on the healthcare space
• Management Consultant experience required
• A demonstrated track record of account retention & expansion success
• Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with success
• Demonstrated success in developing client relationships including growing revenues and retaining clients
• Strong negotiation skills with a proven ability to overcome objections and achieve a win-win deal
• Attention to detail in everything from relationship strategy to tailoring the pitch through to contract negotiations
• Ability to travel (approximately 50%)
• Desire to build an organization from the ground up

Responsibilities

• Collaboratively build the retention & expansion strategy for Hello Heart
• Conduct thorough market and competitive analysis to identify opportunities and trends within the employer & public sectors
• Develop relationships with key decision-makers and influencers including clinical, product, network, sales, and innovation; influence virtual care strategies to best position Hello Heart for long-term success
• Develop and implement effective sales strategies that align with the company’s overall business objectives, ensuring a competitive edge in the market; influence health plan virtual care strategies to best position your book of business for long-term success
• Responsible for overall revenue retention year over year to 95% or better
• Drive revenue growth through strategic opportunity management, new business development, and successful negotiation of contracts
• Collaborate cross-functionally with other departments, such as marketing, product development, and customer success, to ensure a cohesive approach to meeting client needs
• Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape; bring market feedback to the Hello Heart team to improve product/market fit
• Drive renewals including the skills to negotiate appropriate renewal rates and terms
• Partner with the consultant relationships team to manage all consultant relationships on existing clients to remove barriers and demonstrate Hello Heart value

Benefits

This is a fully remote position