Director, Client Success

Summary

Join Affirm as the Director of International Account Management and lead teams driving the adoption of Affirm across enterprise-level merchants globally. You will foster strategic partnerships, manage customer satisfaction, and make key strategic decisions. Responsibilities include identifying and prioritizing goals, coaching team members, analyzing partner performance, and driving alignment with cross-functional leaders. This role requires extensive experience in enterprise account management, team supervision, and complex commercial negotiations. Affirm offers a competitive compensation package, including equity rewards, stipends, and comprehensive benefits like 100% subsidized medical coverage for you and your dependents. The position is remote-first, offering flexibility and the opportunity to work from almost anywhere within the country of employment.

Requirements

• 7-15 years of enterprise customer-facing experience, managing broad account portfolios
• 3-5 years of supervising account teams, including managers and individual contributors, as well as scaling teams
• Expertise negotiating complex commercials
• Strong relationship management skills, with the ability to influence outcomes and navigate large, matrixed merchant organizations
• Strong written and verbal communication skills; outstanding executive presence
• Excellent problem-solving and analytical abilities
• An obsession for getting the details right, balanced with a bias towards action over perfection
• Flexibility and willingness to travel internationally

Responsibilities

• Manage a portfolio of enterprise accounts against quarterly and annual targets
• Help foster strategic, long-term relationships with key partners. Manage customer health to ensure overall satisfaction and business results
• Frame strategic decisions and make recommendations
• Identify and prioritize goals, driving their execution to support Affirm’s long-term success in new markets
• Drive, oversee, and coach team members in commercial discussions and associated negotiations
• Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities
• Drive alignment with other cross-functional leaders across various markets and time zones - including from Sales, Analytics, Product, Credit, and Marketing - to innovate and drive results
• Manage seven account managers, with room to expand

Preferred Qualifications

Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount