Director, Client Success

Summary

Join DeepIntent's Client Success team as Director, Client Success! Oversee a team, manage key accounts, and drive revenue growth. Responsibilities include client communication, team mentorship, campaign optimization, and collaboration with sales and analytics. You will build strong client relationships, provide strategic recommendations, and ensure accurate data. The ideal candidate has 6+ years of experience in programmatic client success, extensive people management experience, and a strong understanding of the digital advertising landscape. DeepIntent offers a competitive compensation package, including a base salary of $135,000-$150,000, bonus/commissions, and comprehensive benefits.

Requirements

• 6+ years of working experience in a Client Success role within the programmatic industry
• Extensive people management experience within account management/client success
• Ability to build strong relationships with internal and external stakeholders, executive team and industry groups
• You are detail oriented and organized with flexibility to work on diverse projects and accounts
• Strong verbal and written communication skills
• Proficient with Word, Excel and PowerPoint
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
• Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

Responsibilities

• Manage operations associated with key strategic accounts; serve as the point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)
• Manage, mentor and coach a pod of Associate Client Success Managers and Client Success Managers
• Develop, grow and maintain solid customer relationships with clients through exceptional client service
• Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
• Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
• Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
• Ability to take on complex problems and create routes to scale solutions quickly, decisively and resourcefully
• Take a proactive approach working with agencies, holding companies, and brands in planning and scaling the business to achieve high growth plans
• Help develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing
• Work with Sales Executives and Campaign Managers to ensure the accuracy of all IO related data

Preferred Qualifications

You have a great passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a plus

Benefits

• Competitive base salary plus performance based bonus or commission
• Comprehensive medical, dental, and vision coverage
• 401K match program
• Generous PTO policy and paid holidays
• Remote friendly culture with flexible work options
• Career development and advanced education support
• WFH and internet stipends