Director, Clinical Informatics

Summary

Join our team as the Director of Clinical Informatics and lead the optimization of our Athena Health EHR system. You will enhance patient care and operational efficiency, develop comprehensive training programs, and serve as a key liaison between clinical, IT, and external partners. This role requires a clinical background (MD, NP, or RN) with clinical informatics training and advanced Athena Health EHR expertise. You will oversee the strategic direction of the department, manage partnerships, and ensure regulatory compliance. Success in this position demands strong leadership, change management, and problem-solving skills, along with a data-driven approach to improving service and maintaining system hygiene. The Director will also lead a team and be accountable for a service-first culture.

Requirements

• Clinical Background: MD, NP, or RN with training in clinical informatics
• EHR Expertise: Advanced user of Athena Health EHR with experience in system configuration, including telehealth and multi-practice environments
• Leadership: Proven ability to oversee clinical informatics teams, including managers and configuration specialists
• Strategic Partnership Management: Experience collaborating with product, engineering, and external stakeholders to align on care delivery and operational goals
• Regulatory Compliance: Skilled in ensuring alignment with industry standards and adherence to safety and quality regulations
• Change Management: Expertise in implementing change and managing their impact on clinical workflows
• Quality Initiatives: Track record of reviewing and approving workflow optimizations to improve care delivery and operational efficiency
• Effective training: Experience in developing training programs and driving informatics innovations
• Education: Advanced degree in a clinical field (MD, NP, or RN)
• Education: Formal training in clinical informatics, computer science or computer engineering
• Technical Skills: Proficiency in EHR management, particularly Athena Health, and familiarity with clinical operations and AI tools
• Strategic Planning: Ability to oversee advanced impact planning, including release note reviews, issue flagging, and pre-launch testing
• Problem-Solving: Rapid response development and proactive troubleshooting to address system or vendor issues
• Communication: Strong liaison capabilities between clinical, IT, and external teams to ensure cohesive implementation of informatics strategies
• Data-Driven Mindset: Competency in leveraging data to inform service improvement initiatives and maintain system hygiene

Responsibilities

• Manage and optimize the Athena Health electronic health record (EHR) system
• Enhance patient care and operational efficiency using the EHR system
• Develop comprehensive training programs for clinical staff on EHR utilization
• Serve as a liaison between clinical, IT, and external partners
• Oversee the strategic direction and operations of the Clinical Informatics department
• Oversee strategic partnership relationships with Athena, Clinical, and Clin Ops AI
• Measure, monitor strategic partnership deliverables against contracts, and enforce corrective action planning if the vendor breaches deliverables or quality
• Ensure alignment with organizational goals and regulatory compliance
• Manage partnerships with healthcare systems and external stakeholders
• Review and approve workflow optimizations and quality initiatives
• Provide leadership for training programs and clinical informatics innovation
• Implement and manage safety alerts, balancing safety with efficiency
• Lead with patient safety as a priority, ensure safety alerts are active, and monitor effectiveness
• Ensure effective management of safety alerts is tied to regulatory compliance
• Oversee advanced impact planning: release note review, impact to Midi → testing, flagging issues, block before launch (if/when necessary)
• Lead rapid response development
• Oversee the Clinical Informatics team (manager, EHR configuration specialist, and others)
• Be accountable for the service-first culture mindset of the team, data-informed and measured improvements of initiatives, launches and cutovers, for the hygiene and technical maintenance of our EHR and other tools