Remote Director, Commercial Operations

Summary

Join CRIO as Director, Commercial Operations and lead cross-functional initiatives to drive commercial growth and expansion. This role will build and maintain scalable sales, marketing, and CS engines, optimize the CRM and entire sales and marketing tech stack, and foster a collaborative culture across departments.

Requirements

• Proven track record of success in commercial/sales operations leadership roles with SaaS companies, preferably in the medical or life sciences industry
• Demonstrated experience in developing and implementing scalable processes and systems
• Experience leading operations for both marketing and sales teams
• Excellent analytical and problem-solving skills with a data-driven mindset
• Exceptional communication skills, both written and verbal
• Expert knowledge of Salesforce configuration and administration required. Experience with Hubspot, LinkedIn Sales Navigator, and Netsuite a plus
• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus
• Minimum of 5-7 years of relevant experience in commercial/sales operations or a related field
• Proven success in driving revenue growth for an early stage SaaS company, preferably in the Life Sciences sector

Responsibilities

• Work closely with Sales, Marketing, Customer Success, and Finance teams to align processes, systems, and goals for maximum efficiency and effectiveness
• Foster a collaborative culture that encourages open communication and knowledge sharing across departments
• Organize sales and marketing tools to ensure the team is set up for success through lead to revenue best practices
• Enable proper tracking through the entire lead to revenue process and create data transparency across the commercial organization as well as other departments/functions at CRIO
• Foster strong collaboration between Sales, Marketing, and Customer Success teams to enhance lead generation, conversion rates, new customer acquisition, and existing client retention and upsell opportunities
• Optimize sales and marketing processes to maximize the effectiveness of campaigns and initiatives
• Work closely with Customer Success teams to ensure customer satisfaction
• Implement data-driven strategies to enhance customer onboarding, engagement, and long-term value
• Monitor key performance indicators (KPIs) to measure the effectiveness of revenue-generating functions
• Track, analyze and create monthly executive reporting data to include the following metrics: pipeline growth, quota attainments, win/loss rate, sales team performance
• Own end-to-end process of tracking operational metrics from lead creation to revenue recognition
• Provide regular, data-driven insights to inform decision-making and drive continuous improvement
• Prepare and maintain monthly and quarterly reports for operating reviews and Board meetings
• Oversee Salesforce, LinkedIn Sales Navigator, Hubspot and other designated commercial tools to provide best practices and implement changes to create efficiency in both Sales and Marketing
• Ensure seamless integration between systems in the commercial tech stack to create a unified view of the customer journey
• Evaluate alternative and new technology tools to ensure the most effective tech stack is being leveraged to drive continued commercial growth and expansion

Benefits

• Work from anywhere
• Unlimited PTO
• 401k company match
• Healthcare
• Dental
• Vision
• Life insurance
• Professional development