Director, Configuration Operations

Summary

Join Abarca, a revolutionary healthcare company, as the Director of Configuration Operations. You will lead a team providing quality pharmacy configuration solutions to clients. Responsibilities include managing all aspects of successful configuration, from component creation to post-implementation support. You will build strong client relationships, conduct data analysis, and develop strategic recommendations. This role requires strong leadership, communication, and problem-solving skills. The position offers a flexible hybrid work model with potential for on-call hours.

Requirements

• Doctoral Degree in Pharmacy
• Current/Active Pharmacy License
• 10 + years of experience within a role in pharmacy benefit management and external regulator guidelines (such as Medicare, Medicaid, and state requirements)
• Experience within a leadership role overseeing teams and developing them
• Ability to prioritize and handle multiple projects at once without missing deadlines
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Must be able to access and navigate each department at the organization’s facilities
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable)

Responsibilities

• Oversee configuration operations teams, providing strategic direction, mentorship, and professional development to ensure high performance
• Establish and maintain strong, long-term relationships with key clients at an executive level, serving as the primary escalation point for complex issues
• Conduct high-level data analysis to identify trends and opportunities, developing and presenting strategic recommendations to clients
• Lead the development of communication strategies to convey configuration options and recommendations, ensuring clear and impactful client reports and presentations
• Collaborate with internal departments to ensure seamless configuration and service delivery, enhancing interdepartmental communication and collaboration
• Conduct advanced gap analysis to evaluate complex client requirements, providing high-level insights and recommendations for solution design
• Lead training programs for clients and internal teams on advanced configuration tools and processes, mentoring Senior Configuration Architects and other team members
• Oversee post-implementation activities, resolving advanced configuration issues and ensuring client satisfaction
• Propose and lead enhancements to improve configuration efficiency and effectiveness, driving initiatives for continuous process improvement and innovation
• Lead and participate in UAT testing for advanced product enhancements, ensuring thorough testing and validation of configurations to meet client requirements. Ensure thorough testing and validation of configurations to meet client requirements
• Monitoring overall performance and managing the development of the Configuration Operations teams, including setting, reviewing, and measuring quality standards, documentation standards, processes, and procedures
• Conduct performance reviews, quarterly/semiannual check-ins, and staff meetings to guide performance management and employee development efforts and direct them toward departmental goals, including quality and process improvement efforts

Preferred Qualifications

• Experience working with Azure and SQL
• Project Management Certification/Experience

Benefits

We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)