Director, Core Salesforce Platform

Summary

Join MongoDB's CRM Tech team as a Salesforce expert and contribute to the company's sales and go-to-market transformations. You will play a crucial role in designing, developing, and maintaining critical sales technologies, primarily focused on Salesforce. This position involves developing and maintaining Salesforce governance, mentoring the team, managing the Lead-to-Opportunity process, and leveraging deep Salesforce architecture expertise. You will lead a customer support team, provide technical leadership, and collaborate with cross-functional teams. The role can be based in Palo Alto or remotely within the United States.

Requirements

• A seasoned domain expert with a strong customer focus, capable of leading Core Salesforce Platform, Top of the Funnel and Salesforce Integration framwork in a fast-paced collaborative environment. Possesses at least 10 years of experience in the Salesforce ecosystem
• Previous experience working in a SaaS company with recurring revenue models, and exposure to Consumption-based revenue models
• Demonstrates the ability to interact professionally and effectively with diverse functional and technical teams, as well as business leaders
• Exhibits strong problem-solving and critical thinking skills, along with technical acumen and excellent communication abilities, capable of clearly articulating complex ideas
• Familiarity with Agile methodologies and experience in implementing Agile practices

Responsibilities

• Develop and maintain the Salesforce governance playbook, defining an end-state vision for the platform to ensure sustainable growth and compliance
• Mentor and train the team, creating a clear execution roadmap to design and implement features that ensure the platform's long-term scalability and success
• Manage the Lead-to-Opportunity process and oversee integration architecture between Salesforce, Marketing platforms, and third-party applications
• Leverage deep expertise in Salesforce architecture, with a focus on Account and Territory Management, Quota Planning, and Territory Planning
• Lead a customer support team, driving stakeholder satisfaction and enhancing product quality through proactive issue resolution
• Provide technical leadership, fostering trust and delivering consistent, high-quality outcomes for stakeholders
• Lead cross-functional teams including Product Managers, Business Analysts, and Engineering Managers, cultivating a collaborative, motivated, and high-performance work environment
• Define and implement measurable success criteria for product capabilities, ensuring these metrics are transparent and accessible to all stakeholders

Benefits

• Employee affinity groups
• Fertility assistance
• A generous parental leave policy
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings
• Equity
• Participation in the employee stock purchase program