Manager, Equipment Assistive Technology

Summary

Join The ALS Association as the Manager, Equipment Assistive Technology, where you will oversee all aspects of equipment services, adhering to program guidelines and SOPs. Collaborate with colleagues and management on program development, implementation, monitoring, and data collection. Maintain strong relationships with staff, clinics, and vendors. Provide direction and support to stakeholders on equipment programs. Proactively recommend program revisions and assist in maintaining accurate data. Conduct inventory control evaluations and ensure compliance with standard operating procedures. This role requires travel and may involve some nights and weekends.

Requirements

• Bachelor’s degree or equivalent education + experience; Assistive Technology Professional (ATP), Occupational Therapist (OT), or Physical Therapist (PT) certification/licensure helpful
• Knowledge of and experience with durable medical and complex rehab equipment required
• Excellent organization skills and attention to detail
• Comfortable working in a database system
• Proficiency in Microsoft Office Suite
• Ability to work independently with little supervision; must be a self-starter
• Ability to manage multiple projects simultaneously
• Excellent customer service skills
• Must be able to travel across the territory
• Ability to work nights and/or some weekends as required

Responsibilities

• Assist with management of the process for referrals and obtaining all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate equipment needs
• Work with the DME and Assistive Technology/AAC Specialists to identify and meet the needs of people with ALS
• Develop and maintain strong relationships with Association staff, clinics teams and vendors
• Work closely with local/regional/nationwide equipment vendors in implementation of the Nationwide Equipment Program
• Function as durable medical or communications expert for local Care Services staff and/or partner clinics
• Provide direction, education, and support to all stakeholders on the Nationwide Equipment Program
• Proactively recommend revisions to program as indicated by information received, strategic initiatives and required deliverables
• Collaborate with management to review and revise all equipment related relationship agreements
• Assist Managing Director/Director, Care Services to maintain comprehensive, accurate data on Nationwide Equipment Programs in all data platforms
• Develop and coordinate the continued overview/assessment of utilization of National Equipment Program
• Conducts regular inventory control evaluations/assessments at equipment program locations and with partners
• Documents interactions and activity related to the Nationwide Equipment Program in inventory management database and ensures Care Services staff follows standard operating procedures related to the program
• Assist Directors, Independence & Mobility as assigned
• Ability to travel as required or requested

Preferred Qualifications

• Knowledge of and experience with assistive technology preferred
• Possess knowledge of the durable medical equipment and complex rehab as it relates to the progression specific to individuals living with ALS and knowledge of the types and variety of equipment available to those individuals served
• Salesforce and database experience a plus

Benefits

• Healthcare benefits
• A 401(k) plan with employer match
• Short-term and long-term disability coverage
• Basic life insurance
• Well-being benefits
• Paid time off
• Several paid holidays