Director, Customer & Community Programs

Summary

Join Amplitude as a Director, Customer & Community Programs and lead the scaling of Amplitude's customer and practitioner communities. You will report to the product marketing organization and collaborate with various teams to develop and execute a cohesive customer and community strategy. Responsibilities include designing and launching customer advocacy programs, managing the digital community presence, and measuring program impact. The ideal candidate possesses 10+ years of experience in customer marketing, community programs, or similar roles, with a proven track record of building successful customer-facing programs. Strong program management skills, excellent communication abilities, and an analytical mindset are essential. This highly visible role requires a builder, storyteller, and operator who can effectively connect with and champion Amplitude's users.

Requirements

• 10+ years of experience in customer marketing, community programs, customer success, or similar cross-functional leadership roles—ideally in B2B SaaS
• Proven success in building customer-facing programs from scratch or evolving them into strategic growth engines
• Strong program management chops —you know how to turn vision into roadmaps, and roadmaps into repeatable, high-impact execution
• An ear for the customer and a voice for the brand —you can listen deeply and elevate authentic, compelling customer stories
• Executive presence with a builder mindset —you're as comfortable in front of a CMO as you are drafting a Notion plan to scale a community event
• Analytical and metrics-driven —you don’t just launch programs, you track and prove their impact

Responsibilities

• Design and execute a cohesive customer & community strategy
• Lead initiatives that deepen engagement with our most passionate users and expand participation across a diverse customer base
• Launch and scale customer advocacy programs
• Build a roadmap for community advisory boards, customer stories, and speaking opportunities that amplify customer voices and impact
• Partner cross-functionally
• Work with marketing, product, CS, and sales to align customer programs with business goals—whether that’s driving retention, fueling pipeline, or informing roadmap priorities
• Own digital community growth
• Manage and evolve our digital presence (e.g., community forum, Slack/Discord groups, events platform), driving peer-to-peer collaboration and self-sustaining engagement
• Measure what matters
• Set clear success metrics tied to influence on retention, customer satisfaction, content generation, and product feedback loops
• Be the bridge between Amplitude and our practitioners
• Spot and nurture champions, influencers, and advocates within our user base—turning individuals into multipliers

Preferred Qualifications

Experience with Amplitude or similar analytics platforms is a plus, but not a dealbreaker

Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)