Zenoti is hiring a
Director Customer Support

Summary

Join Zenoti as a Customer Experience Leader to own support delivery for a subset of customers, manage teams, and drive initiatives within the broader Customer Experience organization.

Requirements

• Demonstrated ability to think critically and be a top-notch problem solver
• Team management and employee coaching/development
• Excellent oral and written communication skills in English
• Cross-functional collaboration
• Experience with cloud-based SaaS solutions
• Strong understanding of complex, data-driven applications
• Bachelor's degree in Computer Science or related field. MBA strongly preferred
• 8+ years progressive experience in Software related operations
• 5+ years progressive management experience
• Passion for technology and an interest in the wellness field
• Prior experience in retail or with retail systems is a huge plus

Responsibilities

• Ownership of support delivery for a subset of Zenoti customers across multiple business regions
• Support account management – engaging strategically with senior level customers to provide insight into Zenoti’s support procedures and programs, while showcasing value of services
• Manage and develop teams of support professionals with varied experience and career goals
• Engage with escalated accounts and align resources internally to drive quick and urgent action on key customer blockers
• Roll up your sleeves to provide leadership-by-doing, performing the duties of those who report to you in your organization
• Collaborate with internal teams as a chief customer advocate
• Own and drive initiatives within Zenoti’s broader Customer Experience organization
• Consistently strive for operational excellence and quality

Benefits

• A competitive salary
• An environment where wellbeing is high on priority
• Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives