Remote Director of Customer Success

Summary

Join Effective School Solutions (ESS) as the Director of Customer Success (K-12) to oversee the success of our clinical programs in school districts nationwide. The ideal candidate will have a strong background in customer success, account management, or educational support services, and a passion for and/or an understanding of mental health challenges in educational settings.

Requirements

• Bachelor’s degree, required
• 8+ years of school partnership, account management, or sales experience, with a minimum of 5+ years in the K-12 Education sector highly preferred
• Strong presentation and negotiation skills to influence decision-makers
• Proven experience in account management, customer success, or a related role, preferably in the education or mental health sector, preferred
• Good understanding of mental health issues and interventions in educational settings
• Excellent communication and interpersonal skills
• Ability to analyze data, present data driven content, and generate actionable insights utilizing data
• Strong organizational and project management skills
• Effective listening skills to understand client needs and respond appropriately
• Ability to travel within region as required

Responsibilities

• Serve as the primary point of contact for account success and renewal for portfolio of school districts, ensuring a high level of client satisfaction and 100%+ net retention score and 15%+ annual growth within region
• Build and maintain strong, long-lasting relationships with key stakeholders, including regional clinical leadership, district and school administrators, clinicians, and teachers
• Lead regular check-ins and meetings with school district representatives to review program progress and address any concerns
• In partnership with the Regional Vice President and Regional Clinical Directors, oversee the successful implementation of mental health support programs in assigned school districts
• Monitor and evaluate program effectiveness, providing feedback and recommendations for improvements
• Work with data analytics team to analyze program data to measure outcomes and impact
• Prepare and present detailed reports on program performance to school district stakeholders and internal teams
• Collaborate with the clinical leadership team to develop and execute strategies for program renewal, expansion, and improvement
• Lead the contracting, pricing, and negotiating process for accounts under management
• Conduct analysis to identify reimbursement opportunity for districts in region
• Identify opportunities for new partnerships and program enhancements
• Partner with grant team to source for alternative funding to support program renewal and expansion, as needed
• Track various stakeholder engagement and activities through Salesforce
• Contribute to the development of marketing and outreach materials to promote the programs in region

Benefits

• ESS provides extensive time off tied to the school calendar, with limited summer hours
• ESS prioritizes and gives value to a clinician’s work-life balance
• ESS offers staff competitive compensation and benefits offerings