Director, DevOps Engineering

Summary

Join Housecall Pro as Director, DevOps Engineering, leading the design and execution of scalable infrastructure and deployment systems. You will oversee the DevOps team, champion long-term initiatives, build and mentor a high-performing team, and collaborate with other engineering leaders. Responsibilities include aligning DevOps strategy with engineering and business priorities, managing the DevOps budget, ensuring adherence to cloud security standards, coaching team members, and driving a performance culture. The ideal candidate possesses 12+ years of experience in DevOps and cloud engineering, 7+ years in people leadership, and deep expertise with AWS, containers, and CI/CD systems. Housecall Pro offers a generous benefits program including medical, dental, vision, life, disability, 401(k), paid holidays, flexible PTO, equity, and monthly tech reimbursements.

Requirements

• 12+ years of experience in DevOps, Site Reliability Engineering (SRE), and cloud engineering
• 7+ years of experience in people leadership, 4+ managing managers
• Deep expertise with Amazon Web Services cloud platform, and containers/orchestration (i.e., Kubernetes, Docker)
• Expertise with CI/CD systems (i.e., Jenkins, GitLab CI/CD, CircleCI), version control, artefact management, and complex Delivery workloads
• Proficiency in automation and scripting we use Python and GoLang)
• Strong understanding of observability stacks (i.e., Datadog) and operational monitoring, alerting, and Incident Management
• Familiarity with data engineering, OLAP/OLTP systems, and other data persistence systems (Elasticsearch, Redis, etc)
• 4+ years in compliance(SOC2, SOX, PCI), inclusive of gap analysis, user access reviews, and auditing
• Demonstrated success managing complex projects, teams, and DevOps operations at scale

Responsibilities

• Align DevOps strategy with engineering and business priorities: Collaborate with senior engineering and product leaders to ensure DevOps initiatives directly support the organization’s technical roadmap, accelerate product delivery, and drive measurable impact on business outcomes
• Manage planning, project work, and performance of the DevOps team with the Kanban framework
• Manage the DevOps budget, tool licensing, and vendor relationships to support team initiatives
• Ensure adherence to cloud security, compliance, and governance standards
• Advocate for DevOps practices that improve team velocity, resilience, and engineering outcomes
• Coach leaders and contributors with a keen eye for growth opportunities, leveraging candor and frequent feedback cycles
• Collaborate with other engineering leaders to plan and execute cross-functional projects and initiatives
• Drive a performance culture centered on DevOps-aligned metrics (DORA)
• Evaluate opportunities to improve tools and frameworks, leveraging best-in-class tooling, including generative AI capabilities
• Actively participate in quarterly and annual planning processes to represent DevOps needs, inform broader engineering strategy, and align priorities with customer impact and business growth

Preferred Qualifications

• Strong people leadership with a passion for coaching and developing talent
• Strategic thinking paired with a bias for action and ability to execute across functions
• Clear communication and stakeholder management across technical and non-technical teams
• Prior experience at a growth-stage startup, with strong opinions formed from that experience
• Ability to navigate ambiguity and simplify complex technical landscapes

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits