Sales Engineering Director

Summary

Join ScienceLogic's cutting-edge AIOps platform team as Director, Sales Engineering Growth and Acquisition! Lead a team of Sales Engineers, driving technical partnerships with GSIs and enterprise clients. Develop and execute technical sales strategies, lead technical enablement, and design AIOps solutions. Mentor and guide your team to achieve technical excellence and foster collaboration. This role requires extensive travel and a proven track record in pre-sales, solution design, or sales engineering within the AIOps or IT operations domain. The ideal candidate possesses strong leadership, communication, and technical expertise, along with a strategic mindset and passion for solving complex IT challenges.

Requirements

• Proven experience in presales, solution architecture, or technical sales, with a focus on client partnerships
• Hands-on expertise with AIOps, observability tools, and ITSM platforms such as ScienceLogic, LogicMonitor, Splunk, Dynatrace, or ServiceNow
• Strong understanding of cloud technologies, including AWS, Azure, and GCP, as well as containerization and DevOps practices
• Exceptional communication, presentation, and storytelling skills, with the ability to build trust with senior client stakeholders and enterprise clients
• A track record of successfully supporting large, multi-million-dollar enterprise deals through partner-led engagements
• Proactive problem-solver with a "get-things-done" attitude and a customer-first mindset
• Demonstrated ability to manage competing priorities in a fast-paced and dynamic environment
• Experience in creating and delivering technical enablement materials such as playbooks, FAQs, and training sessions for internal and external stakeholders
• Proven experience managing and mentoring teams, fostering a collaborative and inclusive work environment
• Skilled in setting clear objectives and guiding team members toward achieving high performance and career growth
• Minimum of 5 years of experience leading, coaching and developing teams and fostering a collaborative and inclusive work environment
• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred
• Passionate about technology and its potential to transform IT operations at scale
• Knowledge of: UNIX, TCP/IP, SNMP, XML, ODBC, Syslog, SSH, ITIL, Python

Responsibilities

• Develop and execute a technical sales strategy to expand relationships with enterprise customers and managed services providers, ensuring our platform is embedded into their solutions and managed services frameworks
• Build trusted technical partnerships with key stakeholders, including practice leads, architects, and delivery teams
• Lead technical enablement sessions, workshops, and certification programs to train client teams on the platform’s capabilities and value
• Engage with client technical teams to design, architect, and implement AIOps solutions that address specific enterprise challenges
• Drive Proof-of-Concept (PoC) initiatives, showcasing the platform’s capabilities in complex, multi-vendor environments
• Align our AIOps platform with the service offerings and solution portfolios of clients and partners to ensure seamless integration into their IT operations and managed services frameworks
• Collaborate with sales teams to identify and pursue co-sell opportunities, delivering tailored value propositions for enterprise customers
• Support joint account planning and pipeline development, identifying strategic opportunities to grow revenue through partnerships
• Represent the company at industry events and forums to build credibility and strengthen relationships with client stakeholders
• Act as the voice of the ecosystem, providing actionable feedback to influence product roadmaps and future enhancements
• Provide technical oversight for client and partner implementations, ensuring successful project delivery and customer satisfaction
• Manage and mentor a high-performing presales and technical team, ensuring alignment with organizational goals and personal development objectives
• Foster collaboration and cross-functional communication within your team to deliver exceptional outcomes in a fast-paced environment
• Set clear performance expectations and provide regular feedback, coaching, and opportunities for growth
• Ready to travel extensively to engage with partners on-site, ensuring successful discussions and relationships

Preferred Qualifications

Knowledge of ServiceNow ITSM, ITOM, Python and PHP

Benefits

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