Director, DevOps Engineering

Summary

Join Housecall Pro as Director, DevOps Engineering and lead the design and execution of scalable infrastructure and deployment systems. Oversee day-to-day DevOps team work and champion long-term initiatives. Build and mentor a high-performing team, championing infrastructure as code and CI/CD best practices. Foster operational excellence and continuous improvement. Partner with architects and platform engineering teams to scale DevOps practices. Collaborate across data, engineering, and security teams to ensure cloud infrastructure performance, security, and reliability. Make decisions on tooling, budget, and resourcing. Our team is passionate about improving the lives of service professionals.

Requirements

• 12+ years of experience in DevOps, Site Reliability Engineering (SRE), and cloud engineering
• 7+ years of experience in people leadership, 4+ managing managers
• Deep expertise with Amazon Web Services cloud platform, and containers/orchestration (i.e., Kubernetes, Docker)
• Expertise with CI/CD systems (i.e., Jenkins, GitLab CI/CD, CircleCI), version control, artefact management, and complex Delivery workloads
• Proficiency in automation and scripting we use Python and GoLang)
• Strong understanding of observability stacks (i.e., Datadog) and operational monitoring, alerting, and Incident Management
• Familiarity with data engineering, OLAP/OLTP systems, and other data persistence systems (Elasticsearch, Redis, etc)
• 4+ years in compliance(SOC2, SOX, PCI), inclusive of gap analysis, user access reviews, and auditing
• Demonstrated success managing complex projects, teams, and DevOps operations at scale

Responsibilities

• Align DevOps strategy with engineering and business priorities: Collaborate with senior engineering and product leaders to ensure DevOps initiatives directly support the organization’s technical roadmap, accelerate product delivery, and drive measurable impact on business outcomes
• Manage planning, project work, and performance of the DevOps team with the Kanban framework
• Manage the DevOps budget, tool licensing, and vendor relationships to support team initiatives
• Ensure adherence to cloud security, compliance, and governance standards
• Advocate for DevOps practices that improve team velocity, resilience, and engineering outcomes
• Coach leaders and contributors with a keen eye for growth opportunities, leveraging candor and frequent feedback cycles
• Collaborate with other engineering leaders to plan and execute cross-functional projects and initiatives
• Drive a performance culture centered on DevOps-aligned metrics (DORA)
• Evaluate opportunities to improve tools and frameworks, leveraging best-in-class tooling, including generative AI capabilities
• Actively participate in quarterly and annual planning processes to represent DevOps needs, inform broader engineering strategy, and align priorities with customer impact and business growth

Preferred Qualifications

• Strong people leadership with a passion for coaching and developing talent
• Strategic thinking paired with a bias for action and ability to execute across functions
• Clear communication and stakeholder management across technical and non-technical teams
• Prior experience at a growth-stage startup, with strong opinions formed from that experience
• Ability to navigate ambiguity and simplify complex technical landscapes

Benefits

• Remote environment totally built to make you feel that we are all together in one space without leaving your home office!
• Self Managed PTO - Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• Flexible work hours - We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• A culture built on innovation that values big ideas - We are always open to new ideas that will improve the life of our Pros!
• Work in your own time zone - Because we don’t think that you should miss those memorable moments with your friends and family!
• Newest MacBook (or PC if you prefer!) + Setup Fee ($500 ) - What is an engineer without the right tools right? Here in HCP, you can choose your computer and set up your home office!
• Our range of monthly compensation starts at: 💵 10000 USD dollars. 💵