Director, Engineering Operations

Summary

Join Cast & Crew as Director of Engineering Operations and lead the development of operational excellence within the Engineering department. In this pivotal role, you will partner with product and engineering leadership to establish and lead operating processes, optimize engineering processes, and create organization and clarity for our Engineering/Product teams.

Requirements

• Bachelor’s or Master’s degree in Operations/Project Management, or Information Management or a related field
• Proven experience in leading engineering operations org at scale
• 5+ years of previous experience in people and project management
• Deep understanding of engineering processes and best practices
• Prior experience in an Engineering role is preferred
• Strong relationship skills with the ability to foster a sense of community with cross-functional stakeholders
• Exceptional project management and organizational skills and an ability to meet deadlines
• Ability to move seamlessly between conversing with engineers, operations teams, and Senior Executives
• Problem solver and strategic thinker who is comfortable using frameworks and data to help structure the team's thinking and solve multi-faceted problems
• Experience in managing resourcing/staffing and having worked directly with VP & C-Suite level on a regular basis
• Strong background in process improvement and team management
• Strong communication and leadership skills to manage geographical disbursed teams

Responsibilities

• Optimize Engineering processes to ensure engineering best practices and business processes are consistent, well-aligned across the organization, and result in desired outcomes to support goals
• Develop streamlined processes and mechanisms to improve operational efficiency and communication
• Develop business cases to support new and improved processes for Engineering, creating actionable insights and tasks
• Lead and complete existing and new concurrent projects, guiding other members of the org on their projects
• Communicate and collaborate with cross-functional partners such as Learning and Development, HR, and IT to align on priorities
• Identify areas of work where we can pause, remove roadblocks, or re-prioritize resources
• Develop, review, maintain and optimize existing processes
• Build scalable reporting and analytics solutions by implement performance tracking and reporting mechanisms. For example, tracking KPIs, product metrics, and feedback to identify areas for improvement
• Execute, measure progress, and share results of the critical work done within engineering
• Foster a collaborative environment, promoting effective communication and knowledge sharing among engineering teams and cross-functional departments for seamless operational execution

Benefits

• Medical
• Dental
• Vision
• PTO
• Health and wellness programs
• Employee discounts