IT Operations Director

Summary

Join Wave, a rapidly growing startup in Africa, as the IT Operations Director and help achieve the mission of making Africa the first cashless continent.

Requirements

• 10 years extensive experience in information technology or a related field
• Minimum of 5 years experience in leadership
• Experience in budgeting, forecasting, and resource allocation
• Bachelor's or Masters degree in a relevant field
• Experience managing OS environments and tools such as Jamf, Jira, Monday, and Google Workspace, Chromebook, Mobile Device Fleet Management
• Experience working in a rapidly scaling startup or rapid growth environment
• Fluency in English (Fluency in French is advantageous)

Responsibilities

• Define the IT and Telephony team’s strategy and objectives
• Manage existing IT and Telephony operation teams and their scope of work, including infrastructure management, project execution, quality control, change management, network support, onboarding/off-boarding and access management
• Ensure IT policies and processes are developed from first principles, and integrate seamlessly with our local and remote people operations
• Define and improve metrics on IT’s areas of responsibility, including but not limited to IT and telephony network and services, technical onboarding of employees, hardware management, IT and Infosec training
• Partner with Engineering to rollout processes and policies related to Information Security management
• Partner closely with Engineering, Product, Compliance, Procurement, People Operations to determine their technology needs and create and implement team initiatives based on these assessments
• Make innovative and effective system and technology investment decisions
• Identify the need for upgrades, configurations or new systems and reporting to Leadership
• Assist in building relationships with vendors and creating cost-efficient contracts

Benefits

• Subsidized health insurance for you and your dependents
• Retirement contributions
• 6 months fully paid parental leave
• Subsidized fertility assistance
• Flexible vacation, with most folks taking between 30-40 days per year
• $10,000 annual charitable donation matching