Director, Logistics & Operations

Summary

Join Starface World, a growing complexion brand, as their Director of Logistics & Operations. You will be responsible for defining and executing the operations strategy, encompassing transportation management, order fulfillment, and 3rd party DC relationship management across multiple regions. This role demands cross-functional collaboration with internal stakeholders and external partners. You will manage a direct report, oversee inventory integrity, and implement processes for performance excellence and scalability. The ideal candidate possesses extensive experience in CPG logistics and operations, team management, and 3PL distribution center management. Success requires a data-driven approach, problem-solving skills, and adaptability to a fast-paced startup environment.

Requirements

• Have 8+ years of experience working in logistics and/or operations within the CPG space across both DTC/ecommerce and B2B partners
• Have experience managing and developing teams (at least 1-2 direct reports) and setting strategy for a department
• Have a proven track record managing 3PL distribution centers, inventory best practices, and transportation flows
• Have extensive hands-on order fulfillment experience with big box B2B retailers (such as Target, Walmart, Ulta) and ecomm order fulfillment
• Have a thorough understanding of supply chain operational concepts related to production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, and shipping/receiving
• Have demonstrable knowledge of warehouse management systems, ERP systems (NetSuite experience is ideal), system error troubleshooting, and advanced Excel capabilities
• Be data-driven with strong quantitative skills and ability to evaluate financial and business indicators and translate data into actionable steps to drive business decisions
• Be able to work independently and own all aspects of your business and can share examples of how you’ve identified and solved crucial problems, taking action quickly
• Be able to travel up to 20% for physical inventory, team offsites, and special projects
• Be able to work over holidays on a part time basis to ensure all orders are fulfilled on-time in full during any company closures as needed

Responsibilities

• Fulfill Orders and Optimize the Order Fulfillment Process
• Ensure on-time, in-full order fulfillment (>97.5%) for all trade partners (ecomm, marketplace, and B2B retail), both overseeing strategy and executing tactically on transportation and order fulfillment needs
• Develop and maintain routing guides for new and existing retail partners including an annual review of all routing documents with DC partners
• Manage system transactions to ensure seamless order processing and partner with Ops Systems & Strategy team to optimize/automate order fulfillment processes to increase efficiency
• Track chargebacks and manage the claims process across all trade partners; partner with the Operations Systems & Strategy team to create tools that automate charge tracking by retail partner; analyze chargebacks and publish monthly summary including claim submission and monthly claims recapture
• Actively work with DC partners to reduce chargebacks and fees related to order fulfillment
• Act as logistics and operations point person for supplier and retailer onboarding activities pertaining to routing guides, order requirements, contract review, and trade partner specifics
• Partner with Operations Systems & Strategy team to optimize any EDI inefficiencies impacting OTIF execution
• Oversee Inbound & Outbound Transportation
• Manage one direct report responsible for inbound and outbound freight and transportation flows
• Coordinate all prepaid freight routing to ensure on-time delivery, clear tracking, and communication with relevant stakeholders
• Ensure there is a clear roadmap in place to minimize cost and drive year over year savings
• Arrange domestic and international shipments of both primary components and finished goods with freight forwarders, analyzing data and implementing processes to ensure the most eco-friendly and economical movement of product
• Partner with direct report to select carriers and/or freight forwarders who are most adept at delivering service, cost, reliability, damage mitigation, and claim avoidance
• Communicate freight disruptions or transportation risks to the organization in a timely manner along with risk mitigation actions as needed
• Implement KPIs to track and monitor performance and continue to elevate performance in this area
• Coach and develop the direct report to ensure ongoing growth and development
• Manage 3rd Party Distribution Centers (3PLs)
• Serve as the primary point of contact and business relationship manager for 3PL DC partners
• Foster strong DC relationships through weekly executional meetings, biannual business reviews, and on-site visits as needed
• Collaborate with the Operations Systems & Strategy team to establish DC performance scorecards and SLAs; conduct monthly reviews and implement improvement plans to address gaps
• Implement continuous improvement initiatives to decrease cost and optimize service, inventory, and fulfillment KPIs
• Evaluate the 3PL distribution footprint and make recommendations to optimize as the business evolves
• Partner with Finance to ensure procedural compliance for inventory, warehouse operations, fulfillment, and transportation costs
• Ensure Inventory Accuracy (Physical & Systematic)
• Conduct monthly inventory reconciliations of system stock at 3PL DCs and internal ERP System; partner with finance team to complete monthly reconciliations by monthly deadline
• Coordinate execution of inventory destructions and/or recycling as requested by S&OP team following monthly Health of Inventory (HOI) analysis
• Coordinate with Quality team to disposition blocked or rejected inventory
• Manage blocked or hold codes with the DC team to ensure they are current and that inventory is evaluated regularly
• Establish and deploy a monthly cycle count process and other inventory best practices with each DC to validate consistency of physical and systematic inventory levels
• Lead annual (or 2x annual) physical inventory counts at all DCs including on-site oversight of the PI execution at all DCs in compliance with the PI Procedure
• Ensure a strong working knowledge of all DC inventory systems including but not limited to DCL eFactory, RJW EDGE, and VDepot Inventory platform
• Drive Continuous Improvement & Develop Team
• Coach and support team members in their learning and development goals, ensuring both individual growth and broader departmental success
• Identify skills gaps within the Logistics and Operations department and partner with Operations Systems & Strategy Team to build training materials that strengthen tea-wide expertise
• Ensure training duplicity within the department to ensure business continuity for order fulfillment, transportation management, chargeback claims processing, inventory practices, and DC relationship management
• Support and/or lead department projects as needed
• Identify and execute cost-saving initiatives
• Participate in User Acceptance Training (UAT) for systems’ updates or add-ons
• Monitor all error reports and address any system errors,anomalies, and other losses that impact daily operations

Preferred Qualifications

• Have experience and training on best-in-class, established best practices, and ideally have successfully implemented those practices into a start-up environment, balancing long term business goals with short term needs
• Have the ability to work with a fast-paced, ever-changing, collaborative, start-up environment both independently and cross-functionally while balancing long term business goals with short term need

Benefits

• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave
• + 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend
• Fully remote work environment