Director, Network Operations, Voice and Transport

Summary

Join Brightspeed as the Director, Network Operations, Voice and Transport, leading and managing network operations centers (NOCs) providing 24/7 surveillance and maintenance of a large-scale telecommunications network. Ensure operational excellence across various technologies, playing a critical role in strategic planning, system integration, and continuous improvement. Lead technical teams in surveillance and maintenance, provide Tier 3 technical support, and lead during network outages. Produce regular operational and executive reporting, adhering to regulatory requirements, and fostering strong peer relationships. This role requires 15+ years of experience in telecommunications network operations leadership and managing technical teams.

Requirements

• Bachelor’s degree or equivalent practical work experience
• 15+ years in a variety of telecommunications Network Operations leadership roles
• 15+ years of managing technical teams with increasing responsibility
• Working knowledge of standard computer software, including MS Excel, Office and Word
• Ability to work in a fast-paced environment with competing time-sensitive priorities
• Strong attention to detail to ensure that policies and standard procedures are followed
• Excellent verbal and written communication skills

Responsibilities

• Lead technical network operations teams (managers, supervisors, engineers, technicians) in surveillance and maintenance of critical telecommunications network infrastructure with 24 x 7 x 365 coverage (Tier 1,2)
• Provide Tier 3 technical support team leadership for multiple network technologies
• Provide strategic leadership in the efficient use of systems for alarming, ticketing, inventory, change control, network maintenance, upgrades, etc
• Produce regular operational & executive reporting for analysis of all relevant network, systems and automation metrics, including performance results
• Responsible for strict adherence to regulatory agency reporting requirements
• Serve as lead executive during network outage situations, driving to root cause and resolution
• Lead proactive network performance initiatives
• Conduct and ensure timely employee appraisal reviews and progress reports for your team
• Develop and foster strong peer-to-peer relationships across all interfacing operational teams

Preferred Qualifications

• Master’s degree in business
• Telecom/Cable/Internet Service Provider industry experience
• Knowledge and experience with SIP/VoIP and / or Ribbon voice infrastructure
• Knowledge and experience with team consolidation initiatives and NOC integration strategies is a plus
• Demonstrated practical experience in Lean Six Sigma methods and techniques

Benefits

• Competitive compensation and comprehensive benefits
• Paid time off programs
• Competitive medical, dental, vision, and life insurance
• An employee assistance program
• A 401K plan with company match
• A host of voluntary benefits
• Hybrid remote/office work arrangement