ReSource Pro is hiring a
Director, New Client Implementation

Summary

The job is for a Director of New Client Implementation in the P&C insurance industry. The role involves leading a team to drive client revenue growth and profitability by integrating ReSource Pro services into client operations. The position is remote and requires travel up to 45% of the time.

Requirements

• 10+ years of US Property & Casualty and/or Employee Benefits insurance experience required
• 10+ years of transition management/implementation management required, including significant team leadership experience
• 10+ years of Lean process improvement experience or consulting management of large-scale operations (over 50 FTEs) in a service environment required

Responsibilities

• Establish the transition of new client processes to develop a trusted partnership relationship with ReSource Pro
• Support all products and segments of ReSource Pro effectively and lead flawless implementations
• Demonstrate a high level of proficiency in customer needs assessments, lean process mapping, problem solving and other methodologies to drive client outcomes
• Work with clients directly as expert-level individual contributor, provides leadership to team members
• Fosters a collaborative team environment through employee selection, onboarding and performance management by developing new talent and recognizing existing talent
• Trains team and provides coaching, mentoring and 1:1 enablement to ensure adherence to departmental standards as well as the methodologies that support delivery
• Builds strong relationships with internal stakeholders, external partners, vendors and consultants to support the structure of the organization and business needs

Benefits

• 100% paid Employee Healthcare on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Healthy work-life balance with normal workday hours
• Generous PTO plan with paid holidays + floating holidays
• Development and Growth opportunities
• Opportunity to contribute to the future of an expanding, global organization