Director of Account Management

Summary

Join Sidecar Health, a company redefining health insurance, as their Director of Account Management! Reporting to the VP of Operations, you will lead and improve the Account Management team in Georgia and Florida, driving membership growth and employer retention while ensuring high member satisfaction. This role requires strong leadership, strategic planning, and team development skills within the healthcare or tech industry. You will oversee hiring, training, and performance, while developing and implementing strategies for long-term success. Sidecar Health offers a competitive salary, bonus, equity, comprehensive benefits, and the opportunity to impact healthcare transformation.

Requirements

• 8+ years of experience in Account Management, Customer Success or a similar role within the tech or insurance industry, with a minimum of 4+ years in a leadership position
• Bachelor's Degree in Marketing, Finance, Business Administration or a related field
• Strong client management relationship skills with a proven track record of success
• Demonstrated experience developing and executing strategies aligned with business goals
• Ability to think critically and solve complex problems efficiently
• Strong interpersonal skills, with the ability to collaborate effectively across teams and influence senior leadership
• Strong quantitative and qualitative analytical skills, with the ability to analyze complex data sets and generate insights
• Exceptional written and verbal communication skills, with the ability to convey complex concepts to non-technical stakeholders
• Proven ability to lead and develop teams, fostering an inclusive and high-performance culture
• Open to travel

Responsibilities

• Drive the vision and strategic direction of Account Management in the Southeast region, ensuring its evolution aligns with Sidecar Health’s goals
• Own and exceed retention goals, ensuring long-term success and client satisfaction
• Oversee hiring, training, evaluation, and retention of employees within Account Management department
• Develop and implement long-term strategies and best practices to shape the future of Account Management
• Provide leadership, strategic direction, and oversight in launching new markets
• Coach and develop the Account Management team to achieve defined metrics and foster a high-performance culture
• Ensure the highest level of service to group members and brokers by monitoring and improving service delivery
• Track key business performance metrics to drive business results and present them to the Leadership Team
• Continuously improve tools, technology, and processes to optimize team efficiency and effectiveness

Preferred Qualifications

Familiarity with healthcare industry trends and regulations

Benefits

• Competitive salary, bonus opportunity, and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S