Remote Director, Strategic Account Management

Summary

Join Brandwatch as Director of Account Management and lead our team of Account Managers to develop and execute strategies for retaining and expanding presence within largest and most strategic accounts.

Requirements

• At least 2 years of experience managing and developing teams, with a focus on account management, customer success, or related fields in the software or SaaS industry
• A successful track record of driving customer retention and account growth, especially within large, complex customer portfolios
• Ability to develop and implement strategies that drive long-term customer engagement and expansion
• Strong understanding of the social listening and consumer insights space, with knowledge of earned media and customer needs
• Excellent interpersonal, negotiation, and communication skills, with the ability to influence and engage at executive levels

Responsibilities

• Lead, mentor, and inspire a team of Account Managers to execute on growth and retention strategies
• Drive the development and implementation of strategies focused on maximizing customer retention and expanding our footprint within strategic accounts
• Guide your team in building deep, trusted relationships with executive-level decision-makers and influencers within the largest accounts to secure long-term partnerships
• Support your team in understanding the unique needs and challenges of each customer, crafting tailored solutions that enhance customer satisfaction and drive business outcomes
• Monitor account performance metrics, customer satisfaction, and market trends, using these insights to continually refine strategies and improve outcomes for both the customer and Brandwatch
• Provide strategic guidance to your team during contract negotiations and renewals to ensure successful, timely execution and to capitalize on upsell opportunities
• Collaborate with internal teams such as sales, product, marketing, and customer success to ensure seamless execution of account strategies and overall customer success

Benefits

• Health/dental/vision insurance
• 401K
• Unlimited vacation
• Commuter benefits
• A dynamic, collaborative environment where your contributions will be valued
• Remote work (fully remote, based in the US)