Remote Director of Account Management

Summary

Join our team at Garner Health as we transform the healthcare economy by delivering high-quality and affordable care for all. We're looking for a Director of Account Management to lead a team of Account Managers responsible for our large market book of business (500–5,000 lives). In this role, you will oversee strategies that ensure client success, retention, and revenue growth within this segment.

Requirements

• 5+ years experience managing and growing a B2B account management org and delivering impactful results year over year in the healthcare and benefits industry
• Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
• Proven ability to build strong relationships with brokers in the health and welfare space
• Passionate about delivering an excellent client experience and strives to deliver high-quality work
• Strong health plan design and benefits expertise
• A strong ability to think systematically and design operational processes
• Excellent communication and presentation skills
• A self-starter with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• A desire to be a part of our mission to improve the healthcare system

Responsibilities

• Leading, coaching, and developing a team of account managers who ensure that Garner delivers an excellent client experience to our large market book of business
• Designing and building systems and processes that will continue to help the Garner AM team scale and grow
• Establishing and managing key broker and client relationships
• Monitoring client health and other client success KPIs for your team and client segment. Developing and executing strategy plans, playbooks, and best practices to be deployed across the large market segment to improve client satisfaction, engagement, ROI, and support retention
• Establishing and managing key broker and client relationships
• Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs of large market customers
• Collaborating with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are met
• Monitor and coach on the quality of AM deliverables

Benefits

• Target salary range: $145,000 - $175,000
• Bonus-eligible