Director of Business Insights

Summary

Join Jungle Scout's Business Operations team as Director of Business Insights, leading the evolution of internal reporting and customer insights. You will build scalable reporting infrastructure, own key performance indicators, and guide your team to focus on revenue-driving metrics. This role requires strong communication, people leadership, and adaptability in a fast-paced startup environment. You will collaborate with various teams (Post-Sales, Product, Marketing) to ensure data is trusted, accessible, and actionable. Additionally, you will develop scalable reporting templates for executive insights and support strategic customer conversations. The position offers competitive compensation, flexible time off, comprehensive benefits, and opportunities for growth.

Requirements

• Proven expertise in data science, adept at communicating complex analytical concepts to diverse audiences
• Strong Background in client-facing advisory roles (consulting experience a big plus)
• Deep exposure to SaaS, retail, data sales, or consumer insights
• Experience in or adjacent to BI, data infrastructure, RevOps, or Sales Ops
• Previous experience working closely with Product, Sales, and Marketing teams
• People management experience - leading high-performing, cross-functional teams
• Salesforce expertise
• Familiarity with Power BI, Looker, Tableau, or similar tools
• Strong Excel and Google Slides skills
• Appreciation for how to build reliable and automated reporting flows

Responsibilities

• Lead the evaluation and improvement of our reporting infrastructure to increase automation, visibility, and usability across the org
• Own internal commercial reporting end-to-end—ensuring dashboards are real-time, reliable, and reflect the most important business drivers
• Collaborate with GTM and Product leaders to enable scalable executive reporting templates for our customers
• Support strategic customer conversations (e.g., executive QBRs, sales prospects) with relevant data and insights
• Manage and develop a team responsible for forecasting, reporting, and insights delivery
• Partnering with Sales and CS leaders on pipeline forecasting, funnel reporting, and post-sales analytics
• Jumping into senior-level customer calls to bring commercial insights into the conversation
• Collaborating with Product to model the impact of new features and inform prioritization
• Reviewing and refining dashboards with your team, ensuring stakeholders have the data they need
• Coaching your team on building scalable reporting systems and storytelling with data

Benefits

• Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity
• Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering
• Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees
• Paid Parental Leave Policy . Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family