Senior Director, Business Planning and Analysis

Summary

Join Twilio as the next Senior Director, Business Planning & Analysis, driving strategic initiatives for the R&D organization. Lead financial and operational planning efforts, serving as a trusted advisor to senior leadership. Develop and optimize pricing and packaging strategies, conduct ROI analysis, and manage cloud spend. Partner with cross-functional teams, including Product, Engineering, Finance, and Procurement, to drive alignment and informed decision-making. The ideal candidate is a seasoned financial and strategic leader with deep expertise in pricing strategies, cost management, and ROI analysis. This role requires strong cross-functional influence and proven experience managing vendor contracts and negotiations.

Requirements

• Bachelor's degree in Finance, Business, Economics or a related field
• 12+ years of experience in business planning, FP&A, or strategy roles, with at least 5 years in a leadership capacity
• Experience supporting R&D, Engineering, or Product organizations in a technology or SaaS company
• 5 years of experience in leadership role(s) with direct reports
• Strong background in pricing strategy, financial modeling, and ROI analysis
• Proven experience with FinOps practices and cloud cost optimization
• Deep understanding of COGs in a software/hardware/cloud environment
• Advanced Excel and financial modeling skills; familiarity with tools like Adaptive Insights, Anaplan, or similar is a plus
• Strong ability to quickly build relationships and establish rapport with various cross-functional stakeholders and leadership
• Understand the complex relationship between the organization and its environment, identifies connections, adopts different perspectives and quickly responds to changing circumstances in a strategic way
• Excellent negotiation skills and experience managing vendor relationships and contracts
• Ability to collaborate effectively across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal
• Ability to communicate complex financial insights clearly to technical and non-technical stakeholders
• Outstanding written and verbal communication skills that drive executional impact at scale
• Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements

Responsibilities

• Pricing & Packaging Strategy: Develop and optimize pricing and packaging strategies for new and existing offerings in close collaboration with Product, Engineering, and Go-To-Market teams
• COGs Awareness & Analysis: Assess and forecast Cost of Goods Sold (COGs) for both existing products and new features under development, enabling smarter trade-offs and roadmap decisions
• ROI Analysis & Modeling: Build and maintain comprehensive ROI models for all product releases, incorporating development costs, COGs, revenue forecasts, and customer value metrics
• Annual Planning & Forecasting: Lead the annual financial planning process for R&D, including cost estimates, investment justifications, and financial commitments by initiative or function
• Customer Credit & SLA Management: Partner with Incident Management, Customer Success and Finance to analyze customer credits resulting from breached service level agreements and recommend mitigation or recovery strategies
• FinOps (Cloud Financial Management): Own cloud spend analysis and unit allocation processes, partnering with engineering to optimize infrastructure usage and drive cost efficiency across cloud services
• Vendor Negotiations & Procurement Partnership: Lead key vendor negotiations for R&D tools and services, working closely with Procurement to ensure favorable terms, cost efficiency, and strategic alignment
• Contracts Management: Oversee contract lifecycle management for software and third-party services supporting R&D, ensuring compliance, value delivery, and alignment with business needs

Preferred Qualifications

• MBA or relevant advanced degree preferred
• Experience in telephony, email, messaging, social media, or other electronic communications

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave