Director of Client Partnership

Summary

Join Vital Data Technology as the Director, Client Partnership and leverage your expertise in health payer Medical Management solutions. As a trusted advisor, you will cultivate strong relationships with clients, understand their needs, and advocate for them within the organization. You will be responsible for managing client expectations, identifying opportunities for collaboration, and ensuring the successful implementation of our platform. This role requires strong communication, problem-solving, and relationship-building skills, along with experience in health payer client relationship management. The ideal candidate possesses a deep understanding of the payer market and a proactive, solutions-oriented approach. Success in this role will contribute significantly to the growth and success of both Vital Data Technology and our client partners.

Requirements

• Bachelor’s Degree in related field; health plan clinical operations experience is a major plus
• 5 years relevant work experience with health payer client facing relationship management role within the Medical Management functions
• Experience with and knowledge of the Quality Improvement functions within a health plan, including working experience with HEDIS data and related operations
• Excellent interpersonal and communication (written and verbal) skills with ability to modify style and approach to interface at all levels
• Ability to understand and articulate the clients’ problems they are trying to solve
• Must be a critical thinker with exceptional problem-solving skills; proactively create ways to drive additional value for our client partners ensuring our value is understood and accepted across the enterprise
• Comfortable creating (not maintaining) processes in a fast-moving dynamic organization
• Willingness and ability to travel, up to 25%

Responsibilities

• Develop and own the ongoing relationship with existing client partners, becoming a trusted advisor to all levels within the client organization ensuring long-term loyalty and reference-ability
• Gain a deep understanding of the client’s clinical and business landscape, challenges, goals, and objectives; simultaneously identifying areas of opportunity for further collaboration that would drive additional value
• Be an advocate for the client’s needs and ensure you are working closely with the Product Owners and Product Managers, so these needs are appropriately evaluated for prioritization
• Manage the clients’ requests for enhancements and balance the client’s needs while ensuring these requests conform to the Generally Available platform
• Have a deep understanding of the clients’ workflows and how to educate the client to utilize the platforms technology to assist with workflow challenges
• Commit to continuously sharing client input and product ideas gained through interactions within the base and in the marketplace
• Proactively and effectively understanding what our clients mission, vision and business objectives are and how VDT can support those current and long-term objectives. Manage evolving expectations, needs, and priorities
• Drive cross-functional efforts to resolve issues and/or deliver on client partner needs, goals, objectives
• Is actively involved in platform implementations to be the face Vital Data Technology from a client relationship standpoint, working hand in hand with the project managers and implementation lead
• Maintain a constant pulse on the overall health status of each client partner, ensuring all members of the team are aware of our strengths, weaknesses, opportunities and threats within the account
• Build deep relationships within the client partner's organization. Clearly articulate who within the account are advocates and detractors and develop plans to turn detractors into advocates
• Unwavering commitment to the overall success of the organization and our client partners

Preferred Qualifications

• SaaS and start-up experience are a huge plus
• Current understanding of the payer market including the evolving regulatory and accreditation needs and their impact on payers
• Experience with medical management operations and challenges with the ability to consider how to support those challenges with technology sharp business acumen
• Tenacious, high-energy, driven/self-starter, positive/optimistic – “can do” attitude
• Proactive approach; takes initiative; solutions oriented
• Critical thinker; innovative; creative; rational
• Collaborative team player who will “take out the trash”, if necessary
• Self-reliant and works independently with excellent time management and prioritization skills
• Versatile; adapts well to change and thrives in fluid / fast-paced environments
• Genuinely curious; continual learner
• Ability to build and manage relationships across an enterprise at all levels
• Collaborative with strong influencing skills
• Ability to communicate constructively with all levels
• Knows how to achieve organizational excellence throughout all functions of an organization