Director of Client Success

Summary

Join Degreed as a Director of Client Success and lead a high-performing team of Account Directors focused on enterprise accounts. This quota-carrying role demands expertise in driving revenue growth, client retention, and team excellence. You will be responsible for building and managing a customer success team, fostering a culture of accountability and collaboration. Leverage your skills in forecasting, executive relationship management, and enterprise account strategy to guide your team in managing complex client relationships and delivering measurable business value. This leadership position offers the opportunity to make a lasting impact at Degreed by coaching others to commercial success. The role requires a strategic leader with a passion for driving client success.

Requirements

• Commercial Acumen – Proven experience in pipeline planning, quota administration, and achieving revenue targets for renewals and upsells
• Executive Presence – Ability to build trust and credibility with senior client stakeholders and serve as a strategic escalation point
• Account & Territory Planning – Expertise in developing growth strategies, identifying new opportunities, and coaching teams on execution
• Negotiation & Objection Handling – Strong ability to lead complex enterprise negotiations and handle multiple stakeholder objections effectively
• Forecasting & Data-Driven Decision Making – Strong ability to assess pipeline health, predict outcomes, and drive results through data insights
• Leadership & Talent Development – A track record of attracting, hiring, and developing world-class account management professionals in an enterprise SaaS environment
• Consultative Expertise – Ability to guide clients through complex challenges and align Degreed’s solutions with their strategic objectives
• Change Management Leadership – Experience leading transformations within customer success organizations, enabling them to drive renewals and expansions
• Global Operational Experience – Experience working with enterprise clients across North America (NAMER) and Latin America (LATAM)

Responsibilities

• Lead & Develop a High-Performing Team – Manage and mentor Account Directors, fostering a culture of accountability, collaboration, and excellence
• Drive Revenue & Retention – Coach and support team members in achieving renewal and upsell targets within enterprise accounts
• Ensure Forecast Accuracy – Conduct regular deal reviews and pipeline assessments to drive revenue predictability
• Set & Own Performance Metrics – Define and execute strategies to meet OKRs and commercial targets aligned with company growth goals
• Executive Client Engagement – Build strong relationships with enterprise clients and act as an escalation point for complex issues
• Lead Strategic Change – Equip the team with the tools, skills, and mindset to navigate transformation and scale the client success function
• Cross-Functional Collaboration – Work closely with Sales, Product, Marketing, and Operations to improve client outcomes and experience
• Advocate for Clients – Engage directly with clients, understand their needs, and ensure they achieve measurable success with Degreed’s solutions

Benefits

• We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success
• Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office