Pindrop is hiring a
Director of Cloud Operations

Summary

The job is for a Director of Cloud Operations at Pindrop, a rapidly growing tech company specializing in voice authentication and fraud prevention. The role involves managing and leading a cloud operations team, optimizing infrastructure, monitoring and alerting, and improving the reliability and scalability of their SaaS platform.

Requirements

• Bachelor's degree (or equivalent) in computer science or related field, or equivalent experience required
• 10+ years experience directly and formally managing and leading Cloud Operations team and function
• Experience managing teams supporting Google Cloud Platform (GCP) rollouts
• Hands-on experience with observability tools like Prometheus, Grafana, ELK, Splunk, etc
• Architectural experience building and managing large scale cloud platforms
• Experience with multiple cloud technologies required (AWS and GCP)
• Knowledge of Terraform and Python required
• Knowledge of Kubernetes and Infrastructure as a Code concepts
• Well versed with incident management process and uptime SLA

Responsibilities

• Improve Reliability, Scalability, Security, and Operations of our SaaS platform
• Scale, lead, and manage Cloud Operations team
• Collaborate with other Engineering managers to evolve our operations to the next level of reliability and scalability
• Lead your teams to deliver with a high level of execution and achievement
• Define and manage project plans and deliverables for the Cloud Operations group
• Investigate and resolve technical issues
• Work across all engineering teams to identify areas of improvement in our SaaS platform
• Set strategic goals for operational efficiency and increased productivity

Preferred Qualifications

• Experience with multi-cloud architectural environments preferred
• Prior professional experience as an engineer or similar role
• Experience leading and/or supporting platform engineering teams and driving alignment with other engineering teams preferred

Benefits

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine