Remote IT Operations Director

Summary

Join Integra Partners as we continue to grow and evolve our IT team. As an IT Operations Director, you will be responsible for managing the infrastructure and systems supporting our operations, working with vendors, and leading a strong team to effectively support the company.

Requirements

• Bachelor’s degree in computer information systems, Computer Science, Mathematics, or similar; master’s degree preferred
• Solid experience with configuration management, build management, and release management
• Knowledge of software change management policies and procedures
• Experience with Continuous Integration systems like Azure DevOps (ADO) or Amazon Web Services required
• Knowledge of cloud implementation solution design and implementation
• Experience in managing Windows and Mac systems with periodic patching and vulnerability management updates
• Knowledge of Voice Over IP (VOIP) solutions and call center software a plus, including call flow and interactive voice response
• Experience with Virtual Private Network (VPN) support and firewall support a plus
• Programming experience a plus
• Working knowledge of Windows/Azure PowerShell a plus

Responsibilities

• Team leadership of Information Technology Services (ITS) and Site Reliability Engineering (SRE) teams
• Management of the IT ticketing system, the IT Operations budget, and cloud vendors
• Manage, document and enhance both automated and manual operational processes, including remote. workstation management, remote server management, patching, and alerting
• Create tools and release automation so that deployments are painless and require minimal intervention
• Partner with developers, testers, and IT Operations to enable high-quality software development in an agile environment
• Support day-to-day activities such as assisting application teams in platform related build issues, keeping the healthy state of all tools and platforms which includes JIRA, Grafana, Prometheus, etc
• Embrace Infrastructure-as-a-code
• Engineer and support comprehensive Disaster Recovery (DR) processes and procedures
• Determine cost and productivity of environments, and make recommendations for improvements
• Define Azure infrastructure strategy, architecture, and processes
• Determine DevOps roadmap
• Implement complete end-2-end platform observability, including monitoring, log analysis, and observability
• Maintain and build Azure Virtual Machines (VMs) running Windows and Linux, and Azure Kubernetes Service (AKS)
• Plan and oversee the installation of applications and information security measures, monitor and maintain Security of all IT systems

Benefits

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities
• Remote Opportunities