Director of Commercial Operations

Summary

Join Rightway as their Director of Commercial Operations and lead the charge in driving revenue strategy, operational excellence, and data analytics. You will oversee commercial processes, manage Salesforce workflows, and deliver actionable insights. This critical leadership role involves managing a small team, fostering collaboration, and supporting the company's growth. The ideal candidate possesses a Bachelor's degree, proven experience in commercial operations, and strong data analytics skills. A Salesforce Administrator certification is desired. Rightway offers a competitive salary and a collaborative work environment.

Requirements

• Bachelor’s degree in business, data analytics, or a related field
• Proven experience in commercial operations, with a strong understanding of sales processes and data analytics
• Strategic thinker with a hands-on, tactical approach to solving problems and driving results
• Excellent communication skills, with the ability to clearly convey complex ideas to both technical and non-technical audiences
• Skilled in creating and maintaining Salesforce dashboards, reports, and workflows
• Experience managing small teams, fostering collaboration, and delivering results in a fast-paced, high-performing sales environment
• Comfortable working in a high-pressure, goal-oriented sales organization

Responsibilities

• Support the development and execution of Rightway’s commercial strategy
• Develop and refine processes to enhance productivity and efficiency across the commercial organization
• Identify bottlenecks and areas for improvement, implementing streamlined workflows and best practices
• Collaborate with cross-functional teams to align commercial processes with broader business objectives
• Update and customize Salesforce to support evolving commercial processes and business requirements
• Manage, maintain, and optimize Salesforce objects and workflows to align with organizational goals
• Provide tactical support for Salesforce-related initiatives, ensuring the platform effectively meets the needs of the sales and commercial teams
• Serve as a Salesforce administrator, in conjunction with the Sales Operation Associate
• Design and maintain customized dashboards and reports to track key performance indicators (KPIs), pipeline health, and other critical metrics
• Pull, manipulate, and analyze sales data to generate insights and actionable recommendations for leadership
• Support data integrity and consistency across systems, ensuring accurate and reliable data is available for decision-making
• Collaborate with other Rightway leaders to ensure the commercial team is equipped with the tools and resources necessary to succeed in their roles
• Build and manage a small team, providing mentorship, coaching, and support to drive individual and collective success
• Work closely with commercial leadership to understand their needs and translate them into operational strategies and solutions
• Act as a problem solver, proactively addressing challenges and identifying innovative solutions to support sales objectives

Preferred Qualifications

• Two to three years in management consulting
• Exposure to the healthcare or technology industries
• Salesforce Administrator certification
• Knowledgeable about advanced sales strategies and tools, including Salesforce integrations with platforms like Highspot or Outreach.io
• Healthcare or technology sector work history
• Experience with additional tools such as Highspot, Outreach.io, Sales Navigator, BenefitFlow, and Zoominfo

Benefits

Salary (Before Bonus Potential): $150,000 - $180,000