Director of Consulting Services

Summary

Join Zaviant, a boutique consulting firm specializing in Data Security, Privacy, and Third-Party Risk Management, as their Director of Consulting Services! This remote (US) position, requiring 25% travel, offers executive leadership and operational expertise to ensure successful project delivery. You will oversee a team of data security and privacy experts, manage GRC platforms, build client relationships, and implement quality assurance processes. The role demands strong communication, project management, and team leadership skills. Compensation includes a base salary of $140k-$200k, performance-based incentives, and a comprehensive benefits package.

Requirements

• Possess a deep understanding of technology, data security, privacy and third-party risk management principles
• Experience implementing and managing GRC platforms including OneTrust, ZenGRC, ServiceNow, IBM Open Pages
• Instill confidence in Clients, foster collaboration, and provide clear direction to achieve project goals
• Have effective communication skills and the ability to negotiate and set realistic expectations for complex projects while maintaining positive client relationships
• Ability to maintain the balance between meeting Client expectations, managing Consultant resources efficiently, and ensuring the team’s well-being
• Proven ability to manage multiple consulting projects and initiatives. Ability to make informed decisions in the face of incomplete information, uncertainties, and ambiguities
• Have a keen understanding of the skills required for various projects and be proactive in building a skilled and motivated team
• Experience leading Professional Services Delivery and growing Professional Services teams
• Bachelor’s degree in Information Systems, Computer Science, Cybersecurity, Business, Legal or a related discipline
• Minimum 10 years’ experience in the GRC, Security, Privacy field
• Minimum 5 years’ experience leading teams

Responsibilities

• Oversee a team of talented Data Security & Privacy experts as they work to assess, build, design, implement, and maintain programs across a variety of data security & privacy challenges including: NIST, ISO 27001, SOC 2, GDPR, CPRA, Third Party Risk management, vCISO
• Ensure the successful implementation of GRC platforms including OneTrust, ZenGRC, ServiceNow, IBM Open Pages
• Ensure that Consulting Services are delivered timely, and projects are managed efficiently from kick off to completion
• Build and maintain strong Client relationships. This role is responsible for meeting Client expectations and addressing any concerns or issues that may arise during the project. Serve as the bridge between Clients, team members and Leadership to ensure all parties are on the same page
• Meet Client expectations and project requirements by directing the Service Managers, Project Managers (and Consultants as necessary) for all Client projects, monitor project timelines, recognize and address risks to project, ensure that deliverables meet quality standards and balance Consultant workloads
• Implement and monitor quality assurance processes to ensure that all Deliverables meet or exceeds the Client’s expectations
• Implement performance metrics and key performance indicators to effectively track project progress. Collaborate with senior leadership to create reports that provide analysis and insights into Delivery, Consultant performance, and support data-driven decision-making
• Keep up with technological advancements and industry trends to continuously improve Delivery and Quality Assurance processes to meet evolving Client needs
• Provide regular updates to Zaviant and Client leadership alongside internal PMO

Preferred Qualifications

Advanced degree and Certifications are helpful

Benefits

• Competitive salary and annual bonus
• Medical/Dental/Vision benefits & Paid Time Off
• 401K employer match
• Excellent opportunities for advancement