Director of Donor Retention

Summary

Join MoveOn, a leading political campaigning organization, as their Director of Donor Retention! This full-time, remote position offers competitive pay and excellent benefits. You will lead cross-functional programs focused on donor stewardship and retention, managing a 7-figure budget and a team. Responsibilities include developing and implementing retention strategies, managing budgets, and overseeing the transition of the direct mail program. The ideal candidate possesses extensive experience in online fundraising, non-profit donor retention, and project management, along with strong communication and analytical skills. MoveOn offers a comprehensive benefits package including health insurance, paid time off, parental leave, and professional development opportunities.

Requirements

• 5-6 years of experience in online fundraising or marketing, non-profit donor or member retention, direct mail program, etc. in a similar organization
• At least 3 years of project management experience
• Previous vendor and people management experience
• Strong donor, member or customer retention and stewardship experience and skills
• Strong writing and editing skills
• Passionate about progressive politics and social justice issues
• Strong DEI analysis and lens
• Proficient in Salesforce, ActionKit, ActionNetwork, CRM, etc
• Keen attention to detail and ability to think analytically
• Collaborative, highly self-aware, self-directed and self-organized

Responsibilities

• Serve as lead strategist of MoveOn’s donor stewardship and retention program across all grassroots fundraising channels, donor services, middle donor, and direct mail fundraising programs, and set metrics to analyze and evaluate program success and donor experience
• Raise 7-figure budget from midlevel donors each year, with revenue goals increasing year-over-year, while managing and expanding the midlevel program, and deepening its supporter retention
• Manage cross-functional strategy to increase recapture of recurring donors through a multi-channel campaign, set and implement strategy for first-to-second gift conversion, run targeted retention campaigns for varying donor segments, train other team members on retention strategies, and experiment with new areas of growth and innovation
• Manage budgets for the donor services, middle donor, and direct mail fundraising programs, as well as any related contracts
• Lead the transition of MoveOn’s direct mail program to focus solely on donor stewardship and retention
• Lead and manage direct reports, as well as external contractors and vendors, and negotiate their contracts

Preferred Qualifications

• Stay informed on emerging trends to advise and recommend best practices that further expand grassroots fundraising programs at MoveOn
• Demonstrate exceptional communication skills, both internally and externally, to foster connections within the team, MoveOn’s staff, donors, and potential donors
• Prioritize data as a crucial element for evaluating and understanding donor experience and retention
• Be skilled and thoughtful regarding nuanced communication related to race, gender, class, and other aspects of identity in your internal and external communications

Benefits

• Competitive Pay
• Excellent Benefits
• Work from Anywhere in the Contiguous U.S
• Monthly home office subsidy
• Internet and phone subsidy of $2,100 annually
• Health and wellness subsidy of $900 annually
• Strong medical, dental, and vision benefits, which are free to employees and children of employees (spouses or domestic partners can be added at a subsidized rate)
• Employer-paid premiums for life insurance
• Four weeks accrued paid vacation time per year, prorated for the period that you work
• 18 weeks of paid parental leave (birth, adoption, foster care placement of a child)
• 10 days accrued paid sick time prorated for the period that you work
• Paid family medical leave
• 8 staff holidays and 6 floating holidays
• Contribute 5% to your 401(k) after six months of employment
• $1000 in professional development budget each year for each staff member