Director of Enterprise Client Success

Summary

Join Angi® as the Director of Enterprise Client Success and lead three high-performing teams managing a $175M+ corporate book of business. This leadership role demands strategic thinking and dynamic operation within complex environments, focusing on partner growth, operational excellence, and team development. You will report to the VP of Enterprise Sales and collaborate cross-functionally. The Enterprise Account Management team supports thousands of service professionals, generating over $150M in annual revenue. This position offers a chance to build sustainable partnerships, ensuring pro success and Angi's growth. The role involves leading teams, driving revenue growth, rolling out new products, developing operational processes, and partnering with Business Development to reduce churn. You will also champion emerging accounts and serve as a senior point of escalation for stakeholders and partners.

Requirements

• 8+ years of experience in account management, partnerships, or customer success, with at least 3+ years in a leadership role
• Experience overseeing large, complex books of business with proven revenue growth results
• Strong people leadership skills with a history of building, mentoring, and scaling high-performing teams
• Ability to develop strategies that balance partner needs with long-term business goals
• Strong operational acumen—comfortable building and improving systems and processes at scale
• Excellent cross-functional collaboration skills; able to communicate effectively with internal and external stakeholders
• High level of comfort engaging directly with executive-level clients and senior leaders
• Strategic thinker with a bias for action and results
• Comfortable in a fast-paced, ever-changing environment

Responsibilities

• Lead three Enterprise account management teams: Ads, Mid-Market, and Corporate
• Drive consistent revenue growth and retention across the entire Enterprise portfolio
• Own the rollout of new products and initiatives
• Develop and enforce operational processes that support scalability and efficiency
• Partner with Business Development to drive first-year pro success and reduce churn
• Champion the growth of smaller, emerging accounts while maintaining focus on large partnerships
• Support the success of special projects
• Serve as the senior point of escalation and advocate for both internal stakeholders and strategic partners
• Monitor and report on team performance, identifying opportunities to improve outputs and engagement

Benefits

• The salary is $120,000 per year
• This position will be eligible for $100,000 in variable pay per year paid out quarterly
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)