Director of Fraud Solutions

Summary

Join FNA as the Director of Anti-Fraud Solutions, a fully remote role (with preference for Barcelona, London, or Abu Dhabi), where you will lead the development and delivery of cutting-edge anti-fraud technology. You will spearhead the go-to-market strategy for the National Fraud Portal (NFP) solution, build and manage a high-performing team, and collaborate with various departments. This role requires 15+ years of experience in fraud program strategy and a deep understanding of payment systems and fraud detection technologies. You will champion the client perspective, drive business growth, and leverage your thought leadership to influence industry best practices. FNA offers a flexible, remote work environment, professional development opportunities, and a collaborative international team.

Requirements

• 15+ years experience defining end-to-end fraud program strategy, scoping problems, and designing solutions with internal and external stakeholders (product, engineering, sales) with proven execution
• Experience representing organisational priorities at conferences and events and producing influential thought leadership content, ideally in a high-growth company
• Firm understanding of payment systems, fraud detection technologies, and risk management tools with familiarity of emerging trends
• Fraud expertise and understanding of fraud operations (risk management frameworks/programs, fraud analytics, fraud risk and controls, fraud detection operations, fraud analytics, SAR filings, mule detection, and fraud-related laws, rules, regulations, and industry practices)
• Exceptional communication and interpersonal skills, with the ability to influence and drive change
• Experience in remotely managing cross-functional teams and third-party relationships
• Ability to travel occasionally

Responsibilities

• Guide the strategic direction of FNA's fraud-fighting technology
• Establish and lead a high-performing team supporting the company’s NFP solutions
• Plan and build Client Success and Delivery functions
• Collaborate closely with the Product Lead to shape the NFP Product Development Roadmap
• Ensure the NFP Product Development Roadmap meets market needs and exceeds client expectations
• Drive business growth by working alongside the Sales team to identify and secure new business opportunities
• Leverage expertise as a subject matter expert to support the sales pipeline
• Participate in client roundtables and speaking engagements
• Partner with Marketing to develop engaging content (articles, whitepapers, videos) and execute impactful campaigns

Preferred Qualifications

Location: Barcelona, London or Abu Dhabi

Benefits

• Annual budget for personal and professional development
• Flexible, remote working since 2014
• International team off-sites in sunny locations