Director of Fraud Solutions

Summary

Join FNA as the Director of Fraud Solutions, a fully remote role based in London, Barcelona, or the UAE. You will spearhead the development and implementation of innovative fraud solutions, collaborating with the Bill & Melinda Gates Foundation and influencing industry best practices. This role involves owning the entire solution lifecycle, from ideation to client engagement, and leading a team. You will be a subject matter expert in fraud, contributing to FNA's growth and shaping the future of fraud prevention. FNA offers a flexible, remote work environment, professional development opportunities, and a collaborative international team.

Requirements

• 8+ years experience defining end-to-end fraud program strategy, scoping problems, and designing solutions with internal and external stakeholders (product, engineering, sales) with proven execution
• Experience of representing organisational priorities at conferences and events and producing influential thought leadership papers and blogs, ideally in a high-growth company
• Firm understanding of payment systems, fraud detection technologies, and risk management tools with familiarity of emerging trends
• Fraud expertise and understanding of fraud operations (risk management frameworks/programs, fraud governance, fraud risk and controls, fraud detection operations, SAR filings, and fraud-related laws, rules, regulations, and industry practices)
• Exceptional communication and interpersonal skills, with the ability to influence and drive change
• 3 - 5 years of experience remotely managing cross-functional teams and third-party relationships
• You're a team player with tenacity underpinned by self-awareness and empathy
• Ability to travel occasionally

Responsibilities

• Be the Fraud Solution Owner and Go-to Subject Matter Expert (SME)
• Drive product development by defining the solution value proposition, requirements, resource planning, Minimum Viable Product (MVP), testing and PoCs
• Contribute to FNA's growth as the pre-sales for all fraud engagements and support the sales pipeline development by identifying new market opportunities, TAM and ensuring product-market fit
• Champion our fraud solutions through compelling demos, presentations, and thought leadership content
• Collaborate with clients and prospects to understand their needs, provide guidance and tailor solutions to their specific challenges
• Develop Client Solution Roadmaps (with Client Success), and incorporate the Solution into the FNA Product Development Roadmap
• Assist marketing in the development of go-to-market strategy, targeted marketing campaigns, content/collateral and thought leadership
• Develop and lead a Fraud Software Solutions team

Benefits

• Annual budget for personal and professional development
• Flexible, remote working since 2014
• International team off-sites in sunny locations