Director Of Implementation

Summary

Join Trella Health as a Director of Implementation and lead the team responsible for onboarding new customers to the Marketscape Platform. Oversee the strategy and execution of customer implementations, providing best practice guidance and learning experiences. Architect and execute a curriculum development strategy encompassing various learning formats. Build, manage, and grow a high-performing implementation team, exceeding quarterly goals. Establish and maintain executive-level client relationships, ensuring alignment and satisfaction. Collaborate with other teams to refine implementation approaches and deliver internal enablement resources. This role requires prior experience in the healthcare tech industry, leading software implementation teams, and expertise in designing implementation approaches incorporating various educational strategies. The position offers a remote work arrangement with a competitive salary and comprehensive benefits package.

Requirements

• Prior experience in the Post-Acute Care, EHR, or healthcare tech industry is required
• 3-5 years experience leading a software implementation team for a solution that integrates with other solutions
• Experiencing using tools such as Salesforce, Jira, Baton, or similar platforms
• Experience in talent development and scaling teams/organizations
• Expertise in designing implementation approaches that incorporate various educational strategies based on customer needs
• Exceptional facilitation skills with the ability to listen carefully to customer needs, understand their challenges, and deliver actionable solutions
• Ability to thrive in a changing and fast-moving environment
• Ability to travel 10-20% for company initiatives and customer delivery
• Bachelor’s degree or equivalent years of experience

Responsibilities

• Oversee the delivery of customer implementations that provide best practice guidance, solution configurations, and learning experiences that allow customers to achieve their desired outcome from our solution
• Architect and execute a curriculum development strategy that includes multimedia, multichannel content, virtual instructor training, eLearning modules, and microlearning videos
• Build, manage, and grow a high-performing Implementation Services team that consistently meets and exceeds quarterly goals and targets
• Establish and maintain executive-level relationships with key clients to ensure alignment and satisfaction
• Partner with the Customer Success team to proactively engage at-risk customers and implement risk mitigation strategies
• Collaborate with the Sales team to refine our implementation approach and scope projects for enterprise clients
• Work closely with Product Management and Product Marketing teams to deliver internal enablement resources for Trella employees

Benefits

• Health, Dental, Vision & Voluntary Benefits
• Competitive Salary & Bonus Plans
• 401k Retirement Savings
• Unlimited PTO & 10 Paid Holidays
• Flexible Work Hours
• Equity Shares
• Paid Leave Programs
• Marketplace for discounted retail and entertainment