Director of Implementations

Summary

Join Honor as the Director of Implementations, overseeing implementation lifecycle, guiding complex transitions, and empowering team to champion change management initiatives. As a critical role in transforming home care delivery, you will play a key part in enhancing operational efficiency, fostering positive relationships with internal and external stakeholders, and driving cultural transformation.

Requirements

• 5-8 years of experience in project or program management, ideally with a customer facing component
• 2+ years of direct team management experience
• Proven success in leading large-scale projects, with a focus on client onboarding, change management, and operational efficiency
• Excels in a fast-paced, high-growth, tech-driven environment, managing multiple priorities simultaneously

Responsibilities

• Strategic Oversight of Implementations: Set the strategic goals and managing resources to ensure the timely and compliant execution across client onboarding, care professional integration, and franchise training
• Process Transformation and Efficiency: Drive large-scale improvements to streamline implementations and reduce disruptions. Collaborate with Product on tools that enhance efficiency, support platform adoption, and align with long-term business goals through data-driven solutions
• Curriculum and Change Management: Design a strategic curriculum and change management framework to guide franchise teams through implementations. Develop training and communication plans that ensure smooth transitions and position teams for sustained success post-implementation
• Executive Reporting: Provide regular, strategic updates to executives and key stakeholders on implementation progress, impact, and metrics. Offer insights that support decision-making and align with company-wide objectives
• Team Development and Leadership: Lead and mentor two senior managers, fostering autonomy, advanced problem-solving, and adaptability within the team. Set performance expectations that drive both short-term and long-term success, aligning team goals with organizational strategy
• Cross-Functional Systems and Alignment: Develop systems, tools, and expectations that streamline cross-functional workflows, enabling senior managers and partners to deliver consistent, compliant implementations that support company growth

Benefits

• Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match
• We provide medical, dental and vision coverage including zero cost plans for employees
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option
• We offer a generous time off program, mental health benefits, wellness program, and discount program