Director of Messaging Strategy, Operations & Compliance

Summary

Join Postscript as the Director of Messaging Strategy, Operations & Compliance, leading teams responsible for the strategic health, regulatory integrity, and operational excellence of Postscript’s messaging platform. You will oversee Messaging Operations (phone number provisioning, channel selection, international routing, partner management) and Compliance Services (customer-facing team delivering onboarding audits and compliance reviews). This role shapes how Postscript maintains best-in-class message deliverability and regulatory readiness. You’ll collaborate with Product, Legal, Engineering, and Go-to-Market teams. This is a fully remote U.S.-based position with occasional travel. You will lead the overall messaging strategy, oversee compliance services, create a customer-first experience, manage number lifecycle operations, build strategic plans for emerging channels, develop compliance playbooks, champion deliverability, serve as an external representative, define and monitor KPIs, and lead a high-performing team.

Requirements

• 7+ years of experience in messaging, compliance, or platform operations within SaaS or telecom (CPaaS experience and/or work in a regulated SaaS is a plus, not a requirement)
• Demonstrated success in building or leading operational and/or compliance teams with a cross-functional remit
• Strong organizational skills with an outcome oriented approach
• Strategic mindset with the ability to zoom in and out — from tactical problem-solving to long-range planning
• Understanding of messaging infrastructure, regulatory standards (e.g., TCPA, CTIA), and deliverability fundamentals
• Deeply customer-empathetic: passionate about operationalizing compliance as a value driver, not just a guardrail
• Outstanding communication and leadership skills — able to collaborate and influence at all levels internally and externally
• Experience working with cross-functional partners such as Legal, Engineering, GTM and Product

Responsibilities

• Lead Postscript’s overall messaging strategy across number provisioning, deliverability, channel mix, and global routing
• Oversee the Compliance Services team’s delivery of compliance audits, onboarding reviews, and live customer compliance guidance
• Create and oversee a customer-first, value-add and integrated customer experience with Compliance Services and work closely with the go-to-market team
• Own the team that manages number lifecycle operations and relationships with CPaaS vendors, aggregators, and major carriers
• Build and manage strategic plans for emerging channels (e.g., OTT messaging) and cross-border messaging needs
• Develop compliance playbooks and standard operating procedures in collaboration with Legal and Product
• Champion deliverability as a product pillar: advocate for infrastructure and roadmap decisions that improve throughput, message reach, and carrier trust
• Serve as a primary external representative for messaging strategy and compliance — including in carrier relationships and industry groups
• Define and monitor KPIs across deliverability, provisioning turnaround, regulatory compliance, and customer satisfaction
• Inspire, lead, and grow a high-performing team (~10 direct and indirect reports across Messaging Ops, Compliance Services, and internal tooling)

Preferred Qualifications

Familiarity with international carrier requirements and/or alternative messaging channels is a plus

Benefits

• Compensation: Salary range of USD $180,000–$230,000 base + bonus + equity (we do not have geo-based salaries)
• Growth: Help shape a core strategic pillar at a high-growth startup — with visibility across Product, Legal, Operations and GTM
• Impact: Your work will directly influence the reliability, reputation, and scalability of Postscript’s core messaging engine
• Flexibility: Fully remote with regular company offsites and quarterly team gatherings
• Benefits: Medical, dental, vision insurance (100% of employee premium covered); flexible PTO; 5-year exercise window on equity