Director of Operations

Summary

Join 20four7VA as a CPT-9293 Director of Operations and lead a team in strategic planning, operational oversight, and team management. You will translate company goals into actionable plans, build and maintain SOPs, and manage projects using tools like ClickUp and Airtable. Responsibilities include team management, ensuring consistent performance tracking, and overseeing CRM systems. You will also track finances, provide regular reporting, and maintain compliance. This role requires 8+ years in operations or project leadership and 5+ years managing remote teams. The ideal candidate will have experience with online businesses and proficiency in various digital tools.

Requirements

• 8+ years in operations, business management, or project leadership
• 5+ years experience managing cross-functional remote teams
• Proven track record supporting online/digital businesses or agencies
• Fluent in written and spoken English; strong communication and leadership presence
• Capable of hosting and leading Zoom-based meetings and updates
• High proficiency in modern digital tools (Zapier, Slack, ClickUp, Airtable, Google Workspace)

Responsibilities

• Strategic Planning & Execution Translate company goals into quarterly execution plans and measurable KPIs
• Lead business reviews, performance dashboards, and cross-functional initiatives
• Collaborate directly with the CEO on long-term strategy and resource allocation
• Operational Oversight Build, document, and maintain SOPs across departments and systems
• Implement scalable operations for both client-facing and internal teams
• Lead project management using tools like ClickUp, Airtable, or Trello
• Team Management & Delegation Assign tasks, track deadlines, and hold team members accountable for deliverables
• Host weekly Zoom meetings and manage daily asynchronous communications
• Ensure all team members are aligned and performance is tracked consistently
• Technology & Automation Manage tools including Skool, ClickFunnels, ConvertKit, Google Suite, Zapier
• Optimize internal workflows and identify areas for automation
• Oversee CRM systems, data tracking, and customer experience systems
• Financial & Reporting Oversight Track revenue and expenses across digital products and real estate transactions
• Provide regular operational reporting and insights to leadership
• Collaborate on budgeting, forecasting, and cost-control measures
• Compliance & Admin Ensure digital contracts, policies, affiliate agreements, and client documents are current
• Maintain organized digital infrastructure for client data, SOPs, and vendor relations

Preferred Qualifications

Experience in credit, finance, education, or real estate sectors is highly preferred

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you