Director of Partner Success

Summary

Join Twin Health as their Director of Partner Success and play a key role in managing relationships with strategic employer partners. You will be responsible for driving partner satisfaction, retention, and growth, as well as revenue expansion. This role requires strong leadership experience in client account management within the employer enterprise digital healthcare space, along with a deep understanding of the healthcare industry. The position offers a competitive compensation package, comprehensive benefits, and a remote-friendly work environment. You will work with a passionate team dedicated to improving the health and happiness of members. Twin Health is a fast-growing company with backing from leading venture capital firms, offering opportunities for growth and impact.

Requirements

• 8-10 years of leadership experience in Client Account Management within an employer enterprise digital healthcare space
• Minimum 8-10 years of experience in the healthcare, health tech, or health plan industry
• Strong executive presence and adept at presenting in large groups, both in-person and virtually, and managing challenging situations
• Comfortable with ambiguity and motivated to solve complex problems with a creative, can-do mindset in a high growth environment
• Entrepreneurial, unafraid to roll-up sleeves, get it done and “lead from the front” as necessary to deliver on partner needs; possesses a sense of urgency to drive results
• Applies the customer voice to all aspects of business and sales operations and collaborates with external sources effectively
• Willingness and ability to travel as needed
• Applicants must be authorized to work for any employer in the U.S

Responsibilities

• Own Twin’s relationship with key strategic employer partners and work to define and execute a Twin program strategy integrated with their broader benefit offerings
• Deepen and expand relationships with key partner stakeholders by using strong communication skills, fluency with data and analytics, value-forward reporting, and effective escalation responses to meet program and partnership goals
• Drive the attainment of partner satisfaction, retention, and growth targets for key employer partners
• Partner with Member Marketing to develop promotional strategies and toolkits that will increase member engagement, enhance program results, and optimize overall partner satisfaction
• Prepare and deliver metrics based on each partner’s goals in a consumable client format that delivers actionable insights (regular meetings, business reviews, ROI)
• Analyze data to identify best practices, challenges and risk areas, and proactively develop and execute solutions to avoid churn
• Convert stakeholders into Twin advocates, leveraging their success for references, case studies, referrals, etc
• Develop fluent understanding of Twin Health program, implementation processes, marketing best practices and operational logistics and convey them to partners to achieve desired outcomes
• Partner with Twin leadership and cross-functional teams, including Business Development, to drive alignment for existing and new partner account growth
• Identify and realize expansion opportunities
• Develop partner retention strategies to ensure high NPS and mitigate risks
• Lead contract renewal and expansion negotiations for existing partners
• Drive strategic alignment across Twin (clinical, member experience, provider engagement, marketing, finance, data, analytics, sales, etc) to develop partner growth delivery strategy
• Manage partner issues and escalations, collaborating with internal cross functional teams
• Own the development and delivery of monthly, quarterly, and annual partner reporting deliverables
• Additional duties as assigned

Benefits

• The compensation range for this position is $180,000-$210,000 annually inclusive of both base and bonus
• A competitive compensation package in line with leading technology companies
• As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan