Partner Success Director

Summary

Join CaptivateIQ as the Partner Success Director and build the partner success function from the ground up. You will be a foundational member of a growing team, developing a world-class partner program. Responsibilities include developing a partner success framework, managing post-sales motions, owning the partner experience, and collaborating with internal teams. This role requires 8+ years of related experience, proven experience in building and scaling partner success, and strong cross-functional collaboration skills. CaptivateIQ offers competitive benefits, including comprehensive health insurance, flexible vacation days, a work-from-home stipend, and professional development opportunities.

Requirements

• 8+ years of related experience in partner success, partner management or a related field
• Proven experience in building and scaling partner success or partner enablement as a new function with autonomy and accountability
• Ability to lead cross-functional teams and drive accountability across internal and external stakeholders
• Understanding of partner business models and their enablement needs, including partners that build products, deliver services and resell software
• Strong experience in escalation management and resolving complex partner issues
• Desire and ability to develop high-level strategies and roll up sleeves to implement them
• Excellent interpersonal and communication skills for effective collaboration with both internal teams and external partners
• Self-motivated, proactive team player who can make quick decisions and thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
• Senior-level critical thinking, program management, and execution skills
• Minimal travel

Responsibilities

• Develop and implement a comprehensive partner success framework for enabling and supporting partners, from onboarding and education to ongoing performance management and post-sales engagement
• Work with the enablement teams to build out a partner enablement framework that includes onboarding, training, certifications, and continuous education programs designed to empower partners to sell, implement, and support our solution effectively
• Drive accountability for partners through clear performance metrics, goals, and regular check-ins to ensure they are aligned with our strategic objectives
• Own the post-sales motions, developing relationships with key partner stakeholders, creating processes for smooth post sales transitions, and ensuring high levels of partner and customer satisfaction
• Work closely with the Customer Success and Services teams to ensure that partners are successfully implementing and adopting the product
• Optimize partner engagement post-sale by creating strategies to maintain ongoing relationships with partners after the initial sale, ensuring continued alignment, retention, and growth opportunities
• Own the partner experience, defining the partner journey from start to finish, ensuring a smooth and valuable experience at every touchpoint
• Act as the post-sales escalation point for partners, collaborating cross functionally to manage complex issues, ensuring timely and satisfactory resolutions
• Serve as the voice of the partner within the organization, gathering insights, feedback, and pain points from the partner community to inform product development, strategy, and customer success initiatives
• Collaborate with internal teams, including Enablement, Services, and Customer Success, to ensure that partners receive the right level engagement, and to increase the partner effectiveness in delivering customer success

Preferred Qualifications

Sales Performance Management (SPM) experience

Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• One time work from home stipend & annual stipends for professional development and caretaking
• Virtual team lunches to keep you connected
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent