Partner Success Manager

Summary

Join Plusgrade as a Market Leader, Partner Success and play a pivotal role in driving revenue growth by overseeing partner management initiatives for airline clients. You will nurture and expand relationships, drive upselling opportunities, and ensure exceptional service to maximize partner satisfaction and retention. Leading and mentoring a team of 2-4 Partner Success Managers, you will foster a culture of excellence and collaboration. This role requires proven success in driving account growth and exceeding upselling targets within a SaaS and preferably travel tech environment. You will leverage your leadership experience, customer-centric approach, and strategic thinking to contribute to Plusgrade's success in the travel tech industry. Plusgrade offers a comprehensive benefits package including RRSP/401(k) matching, health plans, flexible paid time off, and more.

Requirements

• Proven Track Record: Demonstrated success in driving account growth and exceeding upselling targets within a SaaS and preferably travel tech environment
• Leadership Experience: Growing leader with experience leading account management teams and fostering a culture of excellence and accountability
• Customer-Centric Approach: Deep understanding of partner needs and a commitment to delivering exceptional service, resulting in long-term client satisfaction and retention
• Strategic Thinker: Ability to develop and execute innovative account growth strategies, leveraging market insights and industry trends to drive revenue expansion
• Cross-Functional Collaboration: Skilled in collaborating with business development, product, and marketing teams to identify opportunities for upselling and maximizing partner value
• Data-Driven Decision Making: Proficiency in leveraging data analytics and metrics to inform decision making, optimize processes, and drive business outcomes
• Effective Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex concepts and influence stakeholders at all levels
• Global Perspective: Experience managing international accounts and navigating cultural nuances to drive successful outcomes on a global scale
• Industry Knowledge: Deep understanding of the travel industry landscape with a focus on airline operations, trends, and challenges

Responsibilities

• Guide a team of Partner Success Managers to achieve upsell and revenue targets for a portfolio of airline partners
• Directly manage key accounts in the air vertical, ensuring the programs achieve key performance metrics
• Lead and manage key partner relationships at a senior level and expand executive engagements within the portfolio
• Assist the Partner Success Managers with crafting and delivering effective partner-facing presentations in Quarterly Business Reviews and in annual onsite partner meetings
• Work cross-functionally with Marketing and Product leaders to drive product and feature adoption as well as performance optimization to drive revenue growth
• Assist internally for a key portion of the Partner Success functions, engaging in planning and performance overview activities such as budgeting, forecasting, and account review processes

Benefits

• RRSP/401(k) Matching/Pension Matching
• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Credit
• Annual Wellness Credit
• Team Events and Monthly Lunches
• Home Office/Commuter Credit
• Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass