Director of Product

Summary

Join Tide in their mission to empower small businesses and help them save time and money by defining the strategy and product vision for Tide's payment acceptance and acquiring services.

Requirements

• Deep understanding of product-led growth frameworks, especially in high-growth environments
• Deep subject matter expertise in merchant acquiring, with experience in the UK, multi-country European markets
• Strong leadership skills, with a proven ability to lead globally distributed teams and work closely with C-level executives
• Familiarity with agile product development processes, including OKRs, Scrum, and Kanban methodologies
• Experience with integrating acquiring services into a larger platform ecosystem, such as POS and online payment processing
• Commercial ownership, with experience delivering product KPIs (onboarding, activation, retention, monetisation) and product level P&Ls
• Knowledge of PSPs, scheme networks, and acquiring banks is a must

Responsibilities

• Define and execute a product-led growth strategy for Tide’s acquiring services, delivering strong revenue growth
• Be the subject matter expert for all things Acquiring (internally and externally), providing leadership and expertise across the organisation
• Manage commercials for acquiring services, ensuring strategic partnerships and revenue targets align with Tide's broader objectives
• Focus on optimising product-market fit using data-driven insights and agile methodologies to iterate and improve acquiring services
• Develop and execute on a multi-product pricing strategy, focusing on product adoption, new revenue streams development, profitability and acquisition
• Design analytical-driven A/B tests focused on driving positive margin growth and acquisition
• Innovate and optimise Tide’s acquiring products, driving seamless connectivity with other Tide products (POS, Paylinks, etc.)
• Work closely with cross-functional teams such as product, engineering, design, analytics, marketing, and finance to align business objectives and scale operations
• Build and scale the Acquiring Product Operations vertical across multiple geographies, supporting rapid product expansion
• Lead, mentor, and develop a growing team of product managers, analysts, and operations experts to foster a high-performing product-led growth culture
• Manage relationships with external vendors, service providers, and regulators, ensuring Tide remains competitive and compliant in all markets
• Create fraud risk models, monitor and analyse customer transactions to detect fraudulent activities and trends and prevent financial loss for the company
• Collaborate with risk, compliance, and member operations teams to ensure acquiring services are safe, secure, and scalable

Benefits

• Flexible working options
• Share options
• Group Life Insurance
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday with the ability to buy extra days
• 3 days for L&D or volunteering time off per year
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office near Old Street with an all-day snacks bar
• Enhanced family-friendly leave
• Sabbatical leave