Director of Product Design

Summary

Join Booksy, a rapidly growing appointments marketplace, as their Director of Product Design. You will shape the future of customer interactions across our product suite, defining and implementing a comprehensive UX strategy aligned with our business goals. This key leadership role requires establishing customer focus, operational excellence, and fostering collaboration across product development teams. You will lead a team of designers and UX writers, driving innovation and ensuring a delightful user experience. The role is remote with occasional travel, preferably based in the UK, Spain, Portugal, or Poland. Booksy offers a welcoming team environment, flexible working hours, and opportunities for professional development in an international setting.

Requirements

• Product/UX design experience with increasing scope and complexity
• Experience with a diverse suite of digital products, ideally including both consumer and SaaS/B2B products
• Customer focused mindset backed up with a toolkit to work back from customers
• Well established product design craft expertise and proficiency in using design tools and methodologies to enhance product development
• Ability to communicate clearly and impactfully across all organizational levels, particularly using the language of design to inspire, align and deliver impact
• Operational excellence and discipline - experience of setting up and scaling agile product development processes involving KPIs ownership, progress monitoring, continuous improvement, and rapid iteration
• Pragmatic with speed over perfection mindset
• Data and evidence based approach - comfortable with data, able to analyze and draw conclusions and guide teams in making informed, evidence-based decisions
• High comfort with ambiguity and frequent change. Ability to navigate from ambiguity to clarity, drawing upon expertise and design process to create structure
• Leadership skills and track record of leading, building and developing high performance teams
• Comfort and experience of moving between strategy work, thinking big and framing designs in the context of the broader customer experience and long term vision and getting hands on and deep into the details
• Ability to work closely, build trust and alliances across stakeholders, domains and functions within and outside product development
• Self-starter comfortable working independently with minimum steering or supervision. Ability to proactively plan ahead, look around corners, and define the next step

Responsibilities

• Define UX principles, vision and strategy for Booksy
• Develop and execute a comprehensive UX/design strategy aligned with our company's goals and vision
• Articulate UX/design vision and principles guiding our approach
• Use design language to influence strategic decision making, communicate strategic concepts, and facilitate understanding of direction we want to take product experience at Booksy
• Lead innovation - analyze, identify and propose solutions that continuously enhance customers experience, help us think big and add a competitive advantage to our offering
• Establish and operationalise customer focus
• Ensure that all product development is grounded in customer needs and informed by customer evidence
• Champion customer-centric Design and partner closely with product and engineering teams to integrate UX best practices into every stage of the product lifecycle
• Ensure usability of our products is top notch and adds to a delightful experience
• Leverage user research, usability studies, and analytics to continually refine and enhance user experience, driving data-informed design improvements
• Establish an operational rigor in the Deing team - build and refine scalable design processes, tools, and systems that support rapid growth, enabling your team to deliver high-quality, consistent results without compromising agility
• Establish and practice a set of design-led methods to facilitate discovery, ideation and innovation
• Establish and leverage design practices such as usability studies or rapid prototyping to drive fast, iterative execution and speed up time to value
• Stay abreast of UX trends, tools, and technologies, driving innovation in design practices to maintain our competitive advantage
• Foster an effective collaboration between product development functions - product, engineer, data and research
• Ensure design team is partnering with other product development teams and actively impacting the whole product development lifecycle
• Collaborate with leaders and stakeholders across Booksy organization to align UX initiatives with business objectives and drive product success
• Hire, coach and develop a high performing team of designers and UX writers
• Foster a culture of design craft, continuous improvement and innovation that attracts and grows top talent

Preferred Qualifications

Credibility and experience gained bringing multiple products to market

Benefits

• Flexible working hours and opportunity to work remotely within your country
• Work in a welcoming team which is always ready to help
• Opportunity to develop in an international environment - we have teams in 6 countries
• Additional benefits that might differ depending on the location