Director of Product Design

Summary

Join Narvar as the Director of Product Design and lead our team in building the future of the retail experience. You will own the success of industry-leading brands on the Narvar platform, driving user adoption and satisfaction. Leverage your expertise in user experience and product design to guide a platform that touches millions of lives. As a design leader, you will be accountable for design strategy and execution across all customer experiences. You will mentor your team, collaborate with cross-functional partners, and champion excellent user experience. This role requires extensive experience in product design and management within the SaaS and B2B/B2B2C sectors.

Requirements

• 15+ years experience in Product Design, designing SaaS applications for B2B or B2B2C companies, specifically on business customer-facing product experiences
• 10+ years management experience with direct reports in the design space
• Track record of influencing product and engineering functions to keep user problems top-of-mind and invest in holistic, future-friendly solutions
• Creating, and executing on, shared design systems serving multiple teams and products
• Experience setting up end-to-end design processes, such as user feedback sessions, design critiques, presentation to program sponsors, planning and coordinating with partners where needed
• An online portfolio with examples of product design and process
• Excellent communication and writing skills
• You want to make an impact and take on big complex issues

Responsibilities

• Deliver a top-class experience for retailers, enhancing both our self-serve interface and configurations as well as the resulting consumer experiences
• Grasp the big picture design vision set by leadership and work with cross-functional peers to shape and communicate a corresponding design strategy and compelling platform vision for the product and product design teams
• Act as the subject matter expert on product design in the Self-Serve eCommerce space, innovating and scaling our tools and ecosystem from the ground up
• Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders
• Mentor and inspire your team to bring passion to their designs
• Partner with design research to gain insights on what matters most to our customers and bake their feedback into the design iteration process
• Manage team bandwidth, resourcing recommendations, and recruiting
• Hold teams accountable to leverage and extend the use of a design system, style guides, patterns and assets in the creation of UX deliverables
• Collaborate with leadership to conceptualize future products
• Champion excellent user experience and design at every opportunity

Preferred Qualifications

• Experience with e-commerce and logistics a plus
• You love working with beautiful products and amazing brands
• You’re “On it!” There is no task too big or small
• Variety is the spice of your life
• You transform ambiguity into clear objectives and requirements
• You live design but speak sales, engineering, strategy and brand fluently
• You leave no stone unturned in your search for answers
• You arrive with a point-of-view and seek to leave with new perspectives
• Your to-do list is a piece of art. You have an eye for detail and obsession with craft