Director of Professional Services

Summary

Join Vic.ai, a leading AI technology company revolutionizing accounting and finance, as their Director of Professional Services. Lead and execute the integration strategy for Vic.ai's APIs with various ERP and business systems. Manage and mentor a team of engineers and integration specialists, overseeing the entire implementation lifecycle from scoping to go-live. Provide technical expertise and guidance, ensuring seamless deployments within enterprise ERP ecosystems. Collaborate with cross-functional teams and communicate effectively with clients. This role requires periodic in-office presence in Miami or New York City.

Requirements

• 8+ years of experience in implementations, project management, or client onboarding, with at least 3 years in a leadership role
• Proven success in managing complex, enterprise-level implementations with a focus on customer satisfaction
• Strong leadership skills with a track record of building and scaling high-performing teams
• Excellent project management skills, including the ability to prioritize, manage timelines, and deliver on multiple projects simultaneously
• Ability to collaborate with cross-functional teams and influence key stakeholders at all levels of the organization
• Strong communication, problem-solving, and relationship-building skills
• Proficiency in project management software and tools, such as Jira, Asana, or similar platforms
• Bachelor’s degree in business, technology, or a related field; MBA or PMP certification is a plus

Responsibilities

• Lead Integration Strategy: Define and execute the strategy for integrating Vic.ai’s APIs with complex ERP, PO, and Business Systems, including NetSuite, Microsoft Dynamics, Coupa, and SAP
• Manage Implementation Projects: Oversee the full implementation lifecycle, from scoping and discovery to technical configuration, integration, testing, and successful go-live
• Team Leadership: Manage, mentor, and develop a team comprising Integration Engineers, Implementation Consultants, and Technical Project Managers, fostering technical excellence and strategic thinking
• Technical Expertise: Act as the primary technical escalation point, guiding teams through complex ERP integrations, AP automation scenarios, custom workflows, and troubleshooting
• Methodology and Process Improvement: Design, implement, and refine scalable and repeatable implementation methodologies specifically tailored for complex, high-volume ERP environments
• Cross-functional Collaboration: Work closely with Engineering and Product teams to align integration strategies, APIs, data mapping, and system compatibility
• Solution Architecture: Guide solution architecture planning sessions with customers, ensuring technical feasibility, data integrity, and long-term scalability
• Customer Communication: Effectively communicate technical concepts clearly and empathetically to customers, translating complexities into actionable insights
• Performance Measurement: Track and analyze implementation KPIs, including implementation timelines, integration success rates, API performance, and error rates, to drive continuous improvement
• Industry Insight: Stay informed of industry trends, emerging technologies, and best practices in ERP integrations, AP automation, and SaaS environments

Preferred Qualifications

• Experience integrating with ERP platforms, specifically related to Accounts Payable is highly preferred
• Experience in SaaS, technology, or related industries is highly preferred

Benefits

• Competitive salary and stock options
• 401K with an employer match
• Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family)
• Monthly Wellness stipend
• CitiBike membership
• Generous maternity and paternity leave
• The opportunity to work remotely, including a stipend for your home workstation setup
• Monthly allowance for Office Space (We Work or similar)
• Virtual team-building events & awesome swag
• People-focused culture
• Generous vacation time, family and travel-friendly environment
• Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment
• Vic.ai also offers in-person retreats to employees