Director, Professional Services

Summary

Join Saviynt as Director, Identity Security Professional Services and lead the delivery of customer projects, ensuring exceptional outcomes within the Identity Security practice. Drive leadership, vision, and strategic growth for Saviynt's Identity Security Professional Services, focusing on high-quality, profitable service engagements. Manage critical consulting metrics such as utilization, profitability, revenue growth, and customer satisfaction. Evolve and manage the identity security practice, ensuring operational excellence and strategic alignment. This role requires significant leadership experience in Identity Security, strong IAM experience, and proven success in building and scaling Professional Services functions. The ideal candidate will have in-depth knowledge of project management methodologies and strong communication skills.

Requirements

• Must have significant leadership experience working within or running an Identity Security practice, with a deep understanding of its operational nuances, strategic development, and service delivery
• Must have strong working experience in the Identity and Access Management (IAM) domain, involving a minimum of three end-to-end IAM project deliveries, specifically within an identity security practice context
• 3-5 years of consulting management experience leading people to support customer satisfaction and understanding key consulting business metrics
• Proven experience in a leadership role, with a strong background in people management within a technical or consulting environment
• Demonstrated success in building and scaling Professional Services functions, ideally with a focus on identity security
• In-depth knowledge of project management methodologies and practices
• Strong working experience on microservices architecture
• Strong experience leveraging design, architecture, and integration patterns for complex enterprise solutions
• Excellent communication & stakeholder management skills, capable of influencing and advising at all levels
• Ability to perform a cost-benefit analysis of assigned projects
• Ability to work independently and as part of a team
• Ability to estimate the implementation efforts for identity security projects

Responsibilities

• Understand the business context and lead the solution design for complex identity security implementations
• Responsible for technology choices and decisions, with a strong focus on identity security architectural principles
• Promote architectural and development best practices within the identity security context
• Ensure projects are designed within approved architectural standards for identity solutions
• Lead design reviews and implement best design principles for identity security
• Provide technical leadership in all aspects of the SDLC, including system analysis, design, development, testing, and deployment for identity security projects
• Demonstrate the ability to bring in a fresh perspective, generating new and imaginative ideas/approaches for identity security challenges
• Facilitate the development process and operations for identity security solutions
• Identify setbacks and shortcomings in identity security implementations and propose effective solutions
• Define and enforce (through training & review) the architecture standards and guidelines specifically for identity security solutions
• Guide the implementation team on identity security best practices
• Contribute towards practice development tasks related to training and Statement of Work (SOW) validation for identity security engagements

Benefits

• $220,000 - $250,000 a year
• You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance
• Complete security & privacy literacy and awareness training during onboarding and annually thereafter
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to)
• Data Classification, Retention & Handling Policy
• Incident Response Policy/Procedures
• Business Continuity/Disaster Recovery Policy/Procedures
• Mobile Device Policy
• Account Management Policy
• Access Control Policy
• Personnel Security Policy
• Privacy Policy