ICEYE is hiring a
Director of Program Delivery

Summary

Join a dynamic Earth Observation environment as Director of Program Delivery, leading customer ground infrastructure delivery, and shaping the vision and direction of the business.

Requirements

• Bachelor’s degree in business, engineering, operations, or a related field
• 10 years of experience in project or program management, with a proven track record of successful delivery of large programs involving complex systems and technology
• Strong leadership as demonstrated by ability to define attainable plans and rally internal and customer staff to execute those plans; also, to make effective on-the-fly adjustments to those plans as program assumptions evolve
• Excellent customer communication skills as demonstrated by the ability to communicate effectively (written and verbal) with stakeholders at all levels of a customer organization
• Ability to inspire and motivate team members
• Strong analytical and problem-solving skills
• Ability to identify and mitigate program risks and issues
• Knowledge of program management processes, tools and techniques, as demonstrated by program delivery and/or certification
• Ability to navigate challenging situations constructively, positively, and successfully
• Tolerance for ambiguity. Ability to respond constructively to fluid, fast-moving business contexts and objectives
• Experience leading a program delivery team
• Ability to travel internationally up to ~25% of time

Responsibilities

• Inform and influence program capture throughout the full sales cycle
• Create delivery plans in coordination with the customer and ICEYE engineering staff
• Lead delivery activities with ICEYE staff and 3rd-party providers
• Coordinate with customer technical staff on requirements for IT security, systems interfaces, and physical site integration
• Qualify 3rd-party providers necessary for customer infrastructure delivery, manage these vendor relationships, and coordinate flowdown between ICEYE customer contracts and ICEYE’s contracts with its vendors
• Create program metrics and KPIs. Facilitate reporting of these metrics and KPIs
• Coordinate and creation of all relevant customer and internal documentation; ensuring quality of all documentation
• Lead internal and customer-facing test and acceptance activities
• Create operations and maintenance (O&M) plans to sustain customer infrastructure after delivery
• Report to senior customer stakeholders on program status
• Report to ICEYE executive staff on program status, financial performance, delivery risks and mitigations
• Create, operationalize, and a plan for continuous improvement in program delivery

Preferred Qualifications

• Space segment / ground segment program management experience, as demonstrated by the successful delivery of space or ground segment programs
• Experience delivering and supporting firewalled customer infrastructure and/or infrastructure with limited open internet access
• Master’s degree in engineering, business administration, or operations
• Formal program management certification, such as PMP

Benefits

• Occupational healthcare
• Occupational and private insurance
• A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
• Phone subscription with iPhone of choice
• Relocation support (i.e. flight tickets, accommodation, relocation agency support)
• Time for self-development, research, training, conferences, or certification schemes