WillowTree is hiring a
Director, Delivery Lead 2

Summary

The job description is for a Director, Delivery Lead 2 position at WillowTree, a digital product consultancy that was recently acquired by TELUS International. The role involves partnering with various teams to achieve project and client success, applying Agile principles, managing risks, and fostering a collaborative team environment. The job is classified as Work From Near (Hybrid) and offers benefits such as healthcare, life & disability insurance, 401K matching, flexible paid time off, parental leave, an employee share purchase plan, and an employee assistance program.

Requirements

• 7+ years of experience in the software development industry, with a focus on project/program leadership roles (e.g., Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master)
• Proven track record of leading large-scale digital projects from discovery through UX design, implementation, and deployment
• Strong knowledge of UX/UI principles, web development processes, and digital marketing technologies
• Demonstrated ability to manage complex marketing strategy and software projects with multiple executive stakeholders
• Excellent communication skills, with the ability to tailor messaging to diverse audiences and deliver compelling presentations
• Experience in applying various project management frameworks (Agile, Scrum, Kanban, etc.) and adapting to different delivery environments
• Skilled in facilitating working sessions with client stakeholders and internal teams, driving collaboration and innovation
• Ability to simplify complex ideas, manage ambiguity, and maintain clarity across teams and clients
• Proven track record as a mentor and leader, fostering an inclusive environment for idea sharing and team growth
• Experience in proactive risk and issue identification, assessment, and remediation
• Strong scope management and negotiation skills, with the ability to prioritize and adjust project elements as needed
• Demonstrated ability to create psychologically safe team environments and provide actionable growth feedback

Responsibilities

• Lead and execute complex digital projects that integrate marketing strategy with technology
• Apply Agile and software development principles to delivery execution, coaching teams and influencing stakeholders to ensure project success
• Proactively identify and mitigate risks that could impact delivery, assessing their level of impact and leading remediation efforts
• Manage scope effectively, translating high-level requirements into discrete work items while maintaining alignment with business and user needs
• Create a collaborative, psychologically safe team environment that encourages equal participation, celebrates diverse perspectives, and promotes group problem-solving
• Develop and articulate comprehensive project plans and goals, ensuring alignment across teams and driving seamless implementation
• Track budget burn rates and forecast staffing needs, optimizing resource allocation and minimizing budget underruns
• Identify and pursue extension and expansion opportunities by developing a deep understanding of client business needs, user requirements, and industry trends
• Contribute to account strategy by developing relationships with key stakeholders and participating in account planning activities
• Conduct regular client visits (up to 20% of the time) during high-impact project milestones to ensure alignment and address emerging issues

Benefits

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Parental Leave
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)