MRA - The Management Association is hiring a
Program Director

Summary

Join Eras Senior Network as a dynamic Program Director to lead our team in building an exceptional service delivery program for seniors in Milwaukee County. This is an opportunity to work in a creative environment and make a lasting impact on older adults across Waukesha and Milwaukee Counties.

Requirements

• Bachelor's degree in business, social work, human services or related field and/or 3-5 years’ professional experience working with seniors, in customer service, or program delivery
• Demonstrates high level of initiative, works in a primarily self-directed way to achieve goals
• Ability to manage multiple shifting projects and tasks simultaneously
• Creative approach to problem solving, with a strong emphasis on thoroughness, accuracy and follow up
• Excellent written and verbal communication skills
• Experience successfully maintaining relationships with diverse groups and individuals
• Proficient in Microsoft 365, database management, and federal grant reporting systems
• Proven success in developing and managing budgets of $250k+

Responsibilities

• Ensure consistent, compassionate support for Milwaukee County seniors needing assistance with services
• Manage the day-to-day responsibilities of the Milwaukee County (FIA) team and oversee service intake, volunteer match, and the delivery of services for Milwaukee County seniors
• Promote a friendly and welcoming environment supporting volunteers seeking to help Milwaukee Co seniors
• Provide leadership and support for the development of Milwaukee County (FIA) team
• Maintain accurate and appropriate records for all service activities
• Develop and analyze program reports to identify service gaps in Milwaukee County and make recommendations for volunteer recruitment needs
• Oversee the performance of in-home assessments for identified seniors, support the training and evaluation of volunteer assessors
• Develop, implement, and oversee effective services for all Milwaukee clients: consistency in answering of multi-line phone system, timely taking of requests from seniors, accurate documentation, and timely data entry of all information
• Leadership of Milwaukee County programs to achieve goals in alignment with agency strategic plan and as articulated in grant requests, in partnership with Development and Outreach team
• Oversee accurate and timely entry of all program information in NewOrg database. Maintain client database & required tracking documentation. Produce monthly & quarterly reports and required funder reports
• Present to funders and attend scheduled community group meetings to enhance education about information and resources for seniors, family members of seniors, and community members
• Meet with volunteers, seniors, and community members visiting the office as needed
• Plan mailings and other communication projects to support service delivery
• Manage Title V interns and program volunteers with projects

Benefits

• Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees
• As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce
• We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter